Stargazer said:
I know someone that had Directv and was wanting to get an additional receiver on their account activated but it had an older card and they were requiring $20 to get a new card sent out and get the receiver reactivated. They UTTERLY REFUSED to not charge them that amount. Directv lost a customer to Dish Network.
They WILL charge the 20 dollars, they will NOT waive it initially, BUT, if activated within 14 days, they WILL credit your account.
See, until the card is activated, it is not trackable, and therefore, they want the $20 dollars for it in case you never do activate it, however, once it is activated (within 14 days), it becomes trackable, then they know who has the card, where the card is (well, they hope), and know they are getting fees for subscription, and whom the subscription is for, they will happily credit your account, I would imagine that your friend couldn't get the access card fee waived because they don't want a bunch of untracked access cards (which they never got paid for) floating around, ALSO, if his card was of the older HU/P3 type, those are known hackable cards, which they want out of circulation. If he had paid the fee, and activated it within 14 days, he would have gotten a credit for it.