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Meanwhile att is getting rid of overseas call centers

slow_poke_pete said:

https://www.phonearena.com/news/att-reshoring-customer-care_id184650

Meanwhile att is getting rid of overseas call centers

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Too bad their service is expensive and their coverage sucks compared to the other two of the Big 3

comfortably_numb said:

Too bad their service is expensive and their coverage sucks compared to the other two of the Big 3

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Was that a back door compliment for Verizon?

slow_poke_pete said:

Meanwhile att is getting rid of overseas call centers

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Too little too late.

I can actually shed some light on the corp attitude towards call centers.

2015-2017 I was on the Viasat Dealer Council. They would fly us out to CO or CA and wine and dine us. Pretty cool but I was there to give my input because I was a top retailer and I wanted things to improve.
Anyway, at one of the meetings I brought up the fact that customers constantly complained about the overseas call centers. The VP of the company told me that I just didn't understand....those people cost something like 25% of what US employees would cost. Well, as usual when I went out to these meetings, I was loaded for bear....ie facts. I gave them an example of a customer who spent over an hour with one of these call centers and still never got her issue resolved. She called me the next morning after we opened and I had her situation fixed in 2 minutes. I told him "So you guys paid this overseas call center X amount but the customer still wasn't taken care of. I on the other hand, and a US call center probably would have as well because there wouldn't have been the language barrier, had her taken care of in 2 min. so your savings just went right out the door because a US call center would have taken care of her and MANY other customers while your overseas call center did nothing more than PISS off a customer.
Blank stares was all I got.

And THAT was when I realized just how incompetent most of the people are who run these companies. It WAS an enlightening experience.

Even 23 years ago, Verizon was known for having quality customer service. T-Mobile had quality customer service too but just poor mobile service. AT&T when it was still known as AT&T Wireless, Cingular Wireless both had poor customer service. This was when all three were providing customer service from the U.S. so even in the U.S., some companies are still better than others as it still depends on who they hire. That's the same reason AT&T Broadband Inc. which was basically their Cable TV never gotten far and got sold to Comcast.

View: https://youtu.be/5_DttyI_U7w?is=YoV8IREFjzqWqhkn

View: https://x.com/nicoleauerbach/status/2119832833376264473?a=bqtZ2dTNOjpeQ2BLjpQ&s=61

I like the move to campus sites for the early games. That adds a fun new dimension for fans, and cuts down on some of the travel expenses that would come with having to follow a team all the way through the playoffs at neutral sites.

cp2k said:

I like the move to campus sites for the early games. That adds a fun new dimension for fans, and cuts down on some of the travel expenses that would come with having to follow a team all the way through the playoffs at neutral sites.

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Agree ... they started doing that a few years ago.

View: https://x.com/nicoleauerbach/status/2119845930585493534?a=_FCm3YiL1xA3ITXQKks&s=61

In my area Cox (now Spectrum) has run everything underground instead of on poles.

reubenray said:

In my area Cox (now Spectrum) has run everything underground instead of on poles.

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Thats good, the neighborhood generally look better with buried plant ... until someone puts a shovel into the line planting the Spring Garden.

Jimbo said:

Thats good, the neighborhood generally look better with buried plant ... until someone puts a shovel into the line planting the Spring Garden.

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In my local area all underground utilities are under the sidewalk. Of course from there, when entering your property, They are at least 18" in your dirt.

Bobby said:

In my local area all underground utilities are under the sidewalk. Of course from there, when entering your property, They are at least 18" in your dirt.

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I bet MOST of them are NOT 18", they may suppose to be, but I doubt they are .

Edison is definitely deep enough, but thats the only one ...

Jimbo said:

Thats good, the neighborhood generally look better with buried plant ... until someone puts a shovel into the line planting the Spring Garden.

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My fiber isp put everything in conduit, except for the drop line to the NID and it it buried 10 inches

Jimbo said:

Thats good, the neighborhood generally look better with buried plant ... until someone puts a shovel into the line planting the Spring Garden.

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My area is very rocky, so there will be no shovels into the lines. Most of the lines were bored and the one's not bored where dug at least 18" deep. Cox had flagged my yard for them to dig up. But the foreman of the crew said he was not going to tear up my grass. He ended up installing the cable across the street at a vacant lot instead and bored the street for my pedestal. The line from the pedestal to my house could be damaged being it is fairly shallow.

brice52 said:

My fiber isp put everything in conduit, except for the drop line to the NID and it it buried 10 inches

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Really, you Lucky Dog !

Do you Work for that ISP ?

Jimbo said:

I bet MOST of them are NOT 18", they may suppose to be, but I doubt they are .

Edison is definitely deep enough, but thats the only one ...

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I did the underground trench utility designs for 9 years. Gas and electric were 24". Telephone and CATV were 18". These were for new construction. Add on construction could be anywhere. All of the utilities went from their terminal points to a common utility point on the house. They were in a single trench.

Jimbo said:

So, if theres a issue with any buried line, the sidewalk needs to be dug up as well ???
That sucks.

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Sometimes…. electric and CATV are in conduit so replacement is pretty easy. Telephone, specifically Pacific Telephone, Pacific Bell, SBC, ATT are direct buried and use encap termination directly onto the feed cable. That is always a sidewalk digup.

Bobby said:

I did the underground trench utility designs for 9 years. Gas and electric were 24". Telephone and CATV were 18". These were for new construction. Add on construction could be anywhere. All of the utilities went from their terminal points to a common utility point on the house. They were in a single trench.

Sometimes…. electric and CATV are in conduit so replacement is pretty easy. Telephone, specifically Pacific Telephone, Pacific Bell, SBC, ATT are direct buried and use encap termination directly onto the feed cable. That is always a sidewalk digup.

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Ok, your talking in the right of way ...
I thought you were talking about from the ped to the houses.

Fortunately you don't usually get Cable cuts Under a sidewalk, usually its when a Construction crew us digging with major equipment.

The drops to the house are not going to be very deep, sometimes barely under the sod. 6" is a godsend.

I'm fortunate to have 3 fiber providers now.

Cox and T mobile bored and put conduit in before pulling the fiber thru the easement in my neighborhood . Windstream Kinetic I can't remember if they pulled conduit first or not. I remember they didn't have a boring machine when they came thru my yard, they used that for the mainline crossing under the street but had a vibratory plow in my backyard. I remember seeing some blue conduit just don't remember where it was being used. Windstream barely put the fiber run from the pedestal to my house about 2 inches underground. Landscaper hit it while putting landscaping around the pedestal they added to my yard. I made sure they buried it at least 12 inches when they replaced it.

AEP/ PSO the electric company has their main distribution lines running on poles along the back of my property. Cox has their main distribution line hung on those poles before going underground through the neighborhood.

I'm in the middle of a damage claim and about to take them to court as insurance is trying to get out of it claiming the lines were too low. Had an oversized load get lost and try to turn around in an older neighborhood. Pulled down 5 blocks of fiber with separate fiber lines belonging to the city, Cox/Spectrum and ATT.

No NASCAR in 4K on Sunday? Bummer...

long_time_Dish said:

No NASCAR in 4K on Sunday? Bummer...

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It's on Prime.

Jim5506 said:

It's on Prime.

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Ah, ok, thanks!

The World Series Game 1 quality was excellent, the Dolby Surround put us in the seats. Thanks, Dish!

Not seeing many 4k games on the 148 channels lately?

Also I do not see the 4KFox channel on 148-01; I also do not subscribed to our Local Houston channels.

Maybe I need to subscribe to locals or add the National Action Pack? Not sure the extra cost is worth it??

thx for any info or suggestions

S

According to industry figures reported by Sports Media Watch, this year's World Series averaged 11.69 million viewers on FOX, down 26% from the 15.71 million average the 2025 series delivered.

Bruce said:

According to industry figures reported by Sports Media Watch, this year's World Series averaged 11.69 million viewers on FOX, down 26% from the 15.71 million average the 2025 series delivered.

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That thier own stupidity ...

They make it hard to find the game when its on FOX 1 game, then FS1, then on Tru or some other little ity biyy channel that people rerely watch and can't find. (I don't know if FOX is TRU or not, but thats what I'm saying, they put games on obscure channels and expect people to easily find it and watch.

Jimbo said:

That thier own stupidity ...

They make it hard to find the game when its on FOX 1 game, then FS1, then on Tru or some other little ity biyy channel that people rerely watch and can't find. (I don't know if FOX is TRU or not, but thats what I'm saying, they put games on obscure channels and expect people to easily find it and watch.

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Every WS game was on the main Fox Broadcast Channel, what are you referring to?

Bruce said:

Every WS game was on the main Fox Broadcast Channel, what are you referring to?

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Throughout the playoffs most games were not over the air. They were on FS1 or TrueTV, HBO, TBS....So without a sports package you need FS1, and the others you need a old school TV package. If I had to guess, close to 75% of playoff games were not on free local TV.

AZ. said:

Throughout the playoffs most games were not over the air. They were on FS1 or TrueTV, HBO, TBS....So without a sports package you need FS1, and the others you need an old school TV package. If I had to guess, close to 75% of playoff games were not on free local TV.

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But I never posted about the playoffs, only the World Series.

And a 4 million drop in households is a big deal, specially what Fox pays for it, they are already losing money on the MLB contract, now even more, since they might have to give some of the money back to advertisers, since it might of not made certain ratings goals.

Bruce said:

But I never posted about the playoffs, only the World Series.

And a 4 million drop in households is a big deal, specially what Fox pays for it, they are already losing money on the MLB contract, now even more, since they might have to give some of the money back to advertisers, since it might of not made certain ratings goals.

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Last year it was the Dodgers and Bluejays. This year is was the Brewers and the Rays, two teams that never won a World Series. Last year the Dodgers were the former year champion, can they do a repeat against a Toronto team that looked unbeatable. That World Series was a classic between two teams that really wanted it. The highlight of this year was can Milwaukee go 4-0 like they did to the Dodgers, and they just about did.

Bobby said:

Last year it was the Dodgers and Bluejays. This year is was the Brewers and the Rays, two teams that never won a World Series. Last year the Dodgers were the former year champion, can they do a repeat against a Toronto team that looked unbeatable. That World Series was a classic between two teams that really wanted it. The highlight of this year was can Milwaukee go 4-0 like they did to the Dodgers, and they just about did.

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Yep ratings have lots to do with what teams are playing. Large market over smaller. Underdog teams people want to root for. But If you make it hard to watch all the playoffs, you will get less interest for the World Series.

Bruce said:

According to industry figures reported by Sports Media Watch, this year's World Series averaged 11.69 million viewers on FOX, down 26% from the 15.71 million average the 2025 series delivered.

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People are tired of watching the World Series without the Yankees.

AZ. said:

Yep ratings have lots to do with what teams are playing. Large market over smaller. Underdog teams people want to root for. But If you make it hard to watch all the playoffs, you will get less interest for the World Series.

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Except last year, the playoffs were aired on the same channels as this year.

TRG said:

People are tired of watching the World Series without the Yankees.

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Not Me, I rather enjoy it ...

Bruce said:

Except last year, the playoffs were aired on the same channels as this year.

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Quick Question, WITHOUT Looking it up ...
Who played in the World Series last year ?

Bruce said:

Except last year, the playoffs were aired on the same channels as this year.

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True, but you had 2 Large Markets in it .

Jimbo said:

Quick Question, WITHOUT Looking it up ...
Who played in the World Series last year ?

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Two MLB teams.

Bruce said:

Two MLB teams.

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Now, having low numbers this past year doesn't surprise me at all, you had 2 teams that don't like to spend tons of money and they are not your Large markets.

Jimbo said:

Not Me, I rather enjoy it ...

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I thought you might like that.