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ZandarKoad
Pub Member / Supporter Lifetime Supporter
Last reply · posted in DISH Network Support Forum
Two days ago I did a four room install (322, 311, 211) for a customer who knew his stuff. He knew what HD was. He's had several services over the years and has owned his HD set for about 4-5 years. He had his own HDMI -and- DVI cables, and hooked them up before I could get around to it. (I checked all his connections - they are all good.) He just called me this morning complaining about his HD signal. He says it's better than SD of course, but it dosn't hold a candle to the TRUE HD that he's seen with OTA or through other providers in years gone by. Now he wants to cancel. What would you do?

I made sure he tried everything under the sun with his cables, and switched from 720p to 1080i on different channels (he did this alot - he read the 211's manual the day I installed it). I know from experience that somehow some idiot CSR will generate a trouble call. But even then, I can't do anything. The funny thing is, he WANTS me to come out to un-install everything because he KNOWS I did a great job with the install. He know's who's fault it is that the HD isn't real great, and it's not mine. I tried to explain to him how to get the uninstall work order sent back to our office so I can handle it for him. I just hope it doesn't come back as a TC and BITE me in the NETHER REGIONS.
10 Replies · 2748 views
webbydude
It's not your fault as to overall PQ with regards to HD (or in this case, HD-lite). Like yourself, I've ran into instances where the customer complained enough about it that I was sent back under the CH code (change of service). Which is total and utter BS (I'm almost out of abbreviations :p ) since if it happens under the 1st 90 days of install it bites me in the butt. Fortunately I've been slapping stickers on the remotes with the telephone of the RSP (ok...yet another abbreviation) I work with and explain to the customer to call *them* up before calling Dish.

With that kind of trip, I at least get paid something for my troubles. Not to mention the RSP puts the customer complaint *and* my findings in the customer notes so that if they do call up to Dish it may help in the long run. The more people that bitch and moan, the better the chances are that Dish may improve the PQ. As a side note/tangent, it's really a F*ing shame that Dish chose to put the bulk of their HD channels on the POS (ok...last abreviation...:) ) 129 bird.
dodge
Dish net

Thats too bad, I just hope you get paid for that install and not screwed by dish. I think the pq on dish hd is pretty good compared to the hd by comcast I have seen.
Kaydigi
Thats too bad, I just hope you get paid for that install and not screwed by dish. I think the pq on dish hd is pretty good compared to the hd by comcast I have seen.

Does Comast compress their signal also?
KimmiKat
Depends on the area. A member in our family went from Dish to Comcrap and I noticed the HD signal is more sharper then many channels on Dish, although they have a lot less channels.

Does Comast compress their signal also?
KE4EST
I have ran into this also. I haven't had any cancel because of it yet. One guy almost did, and like you, he knew it wasn't my fault. He decided to wait it out. However in his case if he canceled his only other option was D* since no cable in the bonnies and OTA is snowy at best. In my situation this guy moved from a bigger city that had, well from what he said great HD on cable. Since I also handle D* the option came up, but he knew his stuff too, he said yeah right when they get more HD channels and lower their prices....so go figure...
C
Fortunately I've been slapping stickers on the remotes with the telephone of the RSP (ok...yet another abbreviation) I work with and explain to the customer to call *them* up before calling Dish.

With that kind of trip, I at least get paid something for my troubles.

The RSP I worked for wanted us to do that. Only, they didn't want to pay for the service calls. They just wanted us to STFU the customer, and if it was a bad reciever, then WE could have the priveledge of calling E* to have a work order issued, calling the RSP to verify they got the WO, then proceeding with the job. F that! I stopped putting stickers on boxes when they called and asked me to go over an hour to some douchebag's house who changed the channel on his TV 2 and could not get it back, despite knowing exactly what channel it was supposed to be on. WTF---its his TV, if he can't figure out how to operate it, why should it be my responsibility to go babysit him?


LMFAO. It may be unproffessional, but I did have one rock ape customer who kept bugging me over non satellite BS (vcr/dvd/surround sound crap) until I stood up and told him that I did NOT have time to babysit him. You want to talk about somebody getting pissed. Dude almost had a stroke, but he never bugged me with his BS again. He had called me one time with a blue screen on a D*. I told him to turn off the VCR. He said it wasn't on, so I went. There was a doily on top of the vcr hanging down in front of the GD light, and the GD VCR was in fact on. He said "oh." I wanted to kill him!
webbydude
The RSP I worked for wanted us to do that. Only, they didn't want to pay for the service calls. They just wanted us to STFU the customer, and if it was a bad reciever, then WE could have the priveledge of calling E* to have a work order issued, calling the RSP to verify they got the WO, then proceeding with the job. F that! I stopped putting stickers on boxes when they called and asked me to go over an hour to some douchebag's house who changed the channel on his TV 2 and could not get it back, despite knowing exactly what channel it was supposed to be on. WTF---its his TV, if he can't figure out how to operate it, why should it be my responsibility to go babysit him?

Oh I wholeheartedly agree! This is why my RSP stopped that policy. Too many of us techs were getting tired of going back to our job (last man out...blah, blah, blah!) and finding out the customer either had the VCR turned on, wrong channel, or put a splitter in the in-coming SAT line; so we would "create" a workorder and "find" a defective component we could RA...just so we could get paid. The RA department was getting totally swamped with bogus defective equipment.
ZandarKoad
Actually, my retailer has the same policy with the stickers. I put them on every remote and every reciever. I can empathize with you but from my experience it's done wonders to cut down on TCs (within the first 12 days at least - which is the critical timeframe as far as Dishnetwork is concerned). I just have to drive home the concept that they are supposed to CALL ME CALL ME CALL ME instead of Dish. Most of the time I won't answer my cell phone if I don't know who it is. Then I'll listen to the message they left, look up their account to see if it's older than 12 days. If it is, I'll just delete their message and go on with my life! :D Otherwise I call them back and gently coax them into putting their head in a vice. That makes all the problems go away.

If they do end up calling dish back, and they do schedual a trouble call, it won't count against our scorecard if it's older than 12 days. I say let the CRS do the phone work.
dfergie
Staff member HERE TO HELP YOU!
Last reply · posted in The Chit Chat Club
Stumbled across this ... http://www.gaspricewatch.com/USGas_ZipSearch.asp
I found no local prices, although it did show stations at my location...
Added these to this post...
USA National Gas Temperature Map
State By State Gasoline Taxes
Gas Buddy

Ethanol Free Stations

5572 Replies · 463161 views
osu1991
$3.55
R
$3.45 in Jane, MO.
Bobby
Regular$5.299​
Premium$5.859​
Diesel$7.599​
at Costco, Rohnert Park.​
harshness
Finally! Some big movement in California diesel pricing (and no, there is no such beastie as a diesel "winter formula").

Crude (combined pricing) is around $90/barrel now, so prices should have, at least, fallen in step with the crude futures.
dishstaller
Finally! Some big movement in California diesel pricing (and no, there is no such beastie as a diesel "winter formula").
Just curious here.....then why is diesel so much higher out there than it is elsewhere. Bobby just posted $7.59/gal, locally it is $5.59.....that's two bucks difference. :eeek
Scott Greczkowski
Staff member HERE TO HELP YOU! Cutting Edge
Last reply · posted in The Chit Chat Club
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne


Get it?


An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68796 Replies · 2689183 views
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EatMyVolts
Expressway to Your Heart -- The Soul Survivors
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long_time_Dish
Find A Way To My Heart - Phil Collins
H
FIND Your Way Back-Jefferson Starship
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ClarkGable
Working My Way Back To You - The Four Seasons
dishstaller
Don't Look Back - Boston
KAB
KAB
Pub Member / Supporter Lifetime Supporter
· posted in Movie Talk
Not a bit surprised.

0 Replies · 11 views
ewindowman
Lifetime Supporter
Last reply · posted in DISH Network Support Forum
Looks like dish is Bankrupt. Filling tomorrow Tuesday June 30th
467 Replies · 16690 views
comfortably_numb

Too bad their service is expensive and their coverage sucks compared to the other two of the Big 3
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Juan
Too bad their service is expensive and their coverage sucks compared to the other two of the Big 3
Was that a back door compliment for Verizon?
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dishstaller
Meanwhile att is getting rid of overseas call centers

Too little too late.

I can actually shed some light on the corp attitude towards call centers.

2015-2017 I was on the Viasat Dealer Council. They would fly us out to CO or CA and wine and dine us. Pretty cool but I was there to give my input because I was a top retailer and I wanted things to improve.
Anyway, at one of the meetings I brought up the fact that customers constantly complained about the overseas call centers. The VP of the company told me that I just didn't understand....those people cost something like 25% of what US employees would cost. Well, as usual when I went out to these meetings, I was loaded for bear....ie facts. I gave them an example of a customer who spent over an hour with one of these call centers and still never got her issue resolved. She called me the next morning after we opened and I had her situation fixed in 2 minutes. I told him "So you guys paid this overseas call center X amount but the customer still wasn't taken care of. I on the other hand, and a US call center probably would have as well because there wouldn't have been the language barrier, had her taken care of in 2 min. so your savings just went right out the door because a US call center would have taken care of her and MANY other customers while your overseas call center did nothing more than PISS off a customer.
Blank stares was all I got.

And THAT was when I realized just how incompetent most of the people are who run these companies. It WAS an enlightening experience.
Almighty1
Even 23 years ago, Verizon was known for having quality customer service. T-Mobile had quality customer service too but just poor mobile service. AT&T when it was still known as AT&T Wireless, Cingular Wireless both had poor customer service. This was when all three were providing customer service from the U.S. so even in the U.S., some companies are still better than others as it still depends on who they hire. That's the same reason AT&T Broadband Inc. which was basically their Cable TV never gotten far and got sold to Comcast.
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Ramy
Supporting Founder
Last reply · posted in The Sports Section
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
200 Replies · 3842 views
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cp2k
I like the move to campus sites for the early games. That adds a fun new dimension for fans, and cuts down on some of the travel expenses that would come with having to follow a team all the way through the playoffs at neutral sites.
Jimbo
I like the move to campus sites for the early games. That adds a fun new dimension for fans, and cuts down on some of the travel expenses that would come with having to follow a team all the way through the playoffs at neutral sites.
Agree ... they started doing that a few years ago.
Bruce
Supporting Founder Lifetime Supporter
Last reply · posted in Internet Television (IPTV) Discussion Forum
Comcast is the first to report, with a massive 274,000 loss in video subscribers.

In the 3Q of 2016, Comcast had 21.42 million video subscribers and was the #1 provider, now at 10.39 million and is the #3 Provider, YTTV is #2 ( who also surpassed DirecTV-8 Million and Dish-under 5 Million), Charter/Spectrum is #1.

41 Replies · 1394 views
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R
In my area Cox (now Spectrum) has run everything underground instead of on poles.
Jimbo
In my area Cox (now Spectrum) has run everything underground instead of on poles.
Thats good, the neighborhood generally look better with buried plant ... until someone puts a shovel into the line planting the Spring Garden. :(
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Bobby
Thats good, the neighborhood generally look better with buried plant ... until someone puts a shovel into the line planting the Spring Garden. :(
In my local area all underground utilities are under the sidewalk. Of course from there, when entering your property, They are at least 18" in your dirt.
Jimbo
In my local area all underground utilities are under the sidewalk. Of course from there, when entering your property, They are at least 18" in your dirt.
I bet MOST of them are NOT 18", they may suppose to be, but I doubt they are .

Edison is definitely deep enough, but thats the only one ...
B
Thats good, the neighborhood generally look better with buried plant ... until someone puts a shovel into the line planting the Spring Garden. :(
My fiber isp put everything in conduit, except for the drop line to the NID and it it buried 10 inches
R
Thats good, the neighborhood generally look better with buried plant ... until someone puts a shovel into the line planting the Spring Garden. :(
My area is very rocky, so there will be no shovels into the lines. Most of the lines were bored and the one's not bored where dug at least 18" deep. Cox had flagged my yard for them to dig up. But the foreman of the crew said he was not going to tear up my grass. He ended up installing the cable across the street at a vacant lot instead and bored the street for my pedestal. The line from the pedestal to my house could be damaged being it is fairly shallow.
Jimbo
My fiber isp put everything in conduit, except for the drop line to the NID and it it buried 10 inches
Really, you Lucky Dog !

Do you Work for that ISP ? :biggrin
Bobby
I bet MOST of them are NOT 18", they may suppose to be, but I doubt they are .

Edison is definitely deep enough, but thats the only one ...
I did the underground trench utility designs for 9 years. Gas and electric were 24". Telephone and CATV were 18". These were for new construction. Add on construction could be anywhere. All of the utilities went from their terminal points to a common utility point on the house. They were in a single trench.
So, if theres a issue with any buried line, the sidewalk needs to be dug up as well ???
That sucks.
Sometimes…. electric and CATV are in conduit so replacement is pretty easy. Telephone, specifically Pacific Telephone, Pacific Bell, SBC, ATT are direct buried and use encap termination directly onto the feed cable. That is always a sidewalk digup.
Jimbo
I did the underground trench utility designs for 9 years. Gas and electric were 24". Telephone and CATV were 18". These were for new construction. Add on construction could be anywhere. All of the utilities went from their terminal points to a common utility point on the house. They were in a single trench.

Sometimes…. electric and CATV are in conduit so replacement is pretty easy. Telephone, specifically Pacific Telephone, Pacific Bell, SBC, ATT are direct buried and use encap termination directly onto the feed cable. That is always a sidewalk digup.
Ok, your talking in the right of way ...
I thought you were talking about from the ped to the houses.

Fortunately you don't usually get Cable cuts Under a sidewalk, usually its when a Construction crew us digging with major equipment.

The drops to the house are not going to be very deep, sometimes barely under the sod. 6" is a godsend.
osu1991
I'm fortunate to have 3 fiber providers now.

Cox and T mobile bored and put conduit in before pulling the fiber thru the easement in my neighborhood . Windstream Kinetic I can't remember if they pulled conduit first or not. I remember they didn't have a boring machine when they came thru my yard, they used that for the mainline crossing under the street but had a vibratory plow in my backyard. I remember seeing some blue conduit just don't remember where it was being used. Windstream barely put the fiber run from the pedestal to my house about 2 inches underground. Landscaper hit it while putting landscaping around the pedestal they added to my yard. I made sure they buried it at least 12 inches when they replaced it.

AEP/ PSO the electric company has their main distribution lines running on poles along the back of my property. Cox has their main distribution line hung on those poles before going underground through the neighborhood.

I'm in the middle of a damage claim and about to take them to court as insurance is trying to get out of it claiming the lines were too low. Had an oversized load get lost and try to turn around in an older neighborhood. Pulled down 5 blocks of fiber with separate fiber lines belonging to the city, Cox/Spectrum and ATT.
Bobby
Supporting Founder Lifetime Supporter
Last reply · posted in DISH Network Support Forum
This thread is a place to discuss the 4K events that appear on channel 540. We are getting, at this point, one college football game a week. Let's hope there is more coming.
1937 Replies · 302172 views
long_time_Dish
No NASCAR in 4K on Sunday? Bummer...
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Jim5506
No NASCAR in 4K on Sunday? Bummer...
It's on Prime.
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long_time_Dish
It's on Prime.
Ah, ok, thanks!
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Foxbat
The World Series Game 1 quality was excellent, the Dolby Surround put us in the seats. Thanks, Dish!
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S
Not seeing many 4k games on the 148 channels lately?

Also I do not see the 4KFox channel on 148-01; I also do not subscribed to our Local Houston channels.

Maybe I need to subscribe to locals or add the National Action Pack? Not sure the extra cost is worth it??

thx for any info or suggestions

S
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