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dchay

Last reply Nov 3, 2006 · posted in DISH Network Support Forum

New Installation: Problem with Pixelization

Hey Guys,
I'm new to this forum and new to DishNetwork and I would really appreciate your help with a problem I'm having.

I just got the service installed and I've noticed some bad pixelization on a number of channels (NGGN, ESPN, MSG, NBC) and particular on faster moving shows--NBA basketball, NFL, etc. When the scene is moving quickly it gets very distorted. I have a tech coming out today to check and based on my past experience with this service company I want to have some ideas in advance. On the phone they said saomethign about replacing the LBN (?). Within the house, my dish line is running straight into my DVR 622 and then into the TV (there's nothing between the DVR and the TV). The rest of the set-up seems standard except that the installer connected into a 10 foot section of pre-existing cable that had been installed by the cable company previously. My signal quality is right around 100 so I know the satellite signal is strong. I am having the same problem on a second TV which uses a standard (non-dvr) reciever that runs off the same pre-existing cable so I'm assuming it's not a receiver issue. I also tried using the S-video connection which made the picture significantly worse.

Do you have any other ideas? I am still in the evaluation period so I'd love to get this figured out before I get "locked in".

Thanks in advance!
--Don--

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Voyager6

Nov 2, 2006

dchay said:
Hey Guys,
Within the house, my dish line is running straight into my DVR 622 and then into the TV (there's nothing between the DVR and the TV).
--Don--

Do you have a 625 or 622? 625 = SD, 622 = HD Also, what type of TV (make & size) are you using?

dchay

Nov 2, 2006

Voyager6 said:
Do you have a 625 or 622? 625 = SD, 622 = HD Also, what type of TV (make & size) are you using?

Sorry! You're right, I must be using the 625. My TV is a JVC AV-32F476 (32 inches).

Kaydigi

Nov 2, 2006

dchay said:
Sorry! You're right, I must be using the 625. My TV is a JVC AV-32F476 (32 inches).

Is your screen getting completly pixelated, enough that you can't see the picture? Or are you noticing some to a lot of pixelation?

Have you watched your primetime locals yet?

dchay

Nov 2, 2006

Kaydigi said:
Is your screen getting completly pixelated, enough that you can't see the picture? Or are you noticing some to a lot of pixelation?

Have you watched your primetime locals yet?

My locals don't seem so bad. I notice it a lot during basketball games and football games--particularly on MSG (412), the NFL station (154), and some cartoons on Noggin (169). My locals don't seem that bad--although I did notice it a little with Sunday night football (or whatever night it's on now) but not nearly as bad as the other channels I mentioned. The picture is not completely pixelated, but rather annoyingly unclear. Watching basketball players run down the court or pass the ball around makes it nearly impossible to make out the names on their jerseys. As soon as the action slows or stops everything is very clear again, but once they start moving around quickly it goes downhill again. The same is true of football games but the action is more stop and go so it's not as frequently obvious. The pixelation is noticeable around the outlines of the players, football, crowd, etc. Basically whatever is moving fast is unclear.

FWIW, I tried reducing the sharpness on the tv and that only offered marginal improvement. I also tried the RCA connections instead of the coax but that was worse. I don't think my expectations are too high but maybe it's normal for a couple channels to look crappy. I just wish the sports channels weren't so annoyingly unclear.

Someone mentioned tweaking the satellite settings--is that needed? How would I go about it?

Thanks for any suggestions you can offer.

r_childress

Nov 2, 2006

It may be something with the TV. RCA or S-video almost always provide a substantially better picture than coax. Try lowering the contrast on your tv to about 50%, sometimes that helps.

Kaydigi

Nov 2, 2006

dchay said:
My locals don't seem so bad. I notice it a lot during basketball games and football games--particularly on MSG (412), the NFL station (154), and some cartoons on Noggin (169). My locals don't seem that bad--although I did notice it a little with Sunday night football (or whatever night it's on now) but not nearly as bad as the other channels I mentioned. The picture is not completely pixelated, but rather annoyingly unclear. Watching basketball players run down the court or pass the ball around makes it nearly impossible to make out the names on their jerseys. As soon as the action slows or stops everything is very clear again, but once they start moving around quickly it goes downhill again. The same is true of football games but the action is more stop and go so it's not as frequently obvious. The pixelation is noticeable around the outlines of the players, football, crowd, etc. Basically whatever is moving fast is unclear.

FWIW, I tried reducing the sharpness on the tv and that only offered marginal improvement. I also tried the RCA connections instead of the coax but that was worse. I don't think my expectations are too high but maybe it's normal for a couple channels to look crappy. I just wish the sports channels weren't so annoyingly unclear.

Someone mentioned tweaking the satellite settings--is that needed? How would I go about it?

Thanks for any suggestions you can offer.

Without seeing your picture I can only guess. But what you are describing is Dish compression which is magnified on TV's bigger than 27 inches.

Watch the NBA games on TNT tonight, the picture should be clear with pixilation kept to the minimum. Another show to look at is 24, on your local channels. On 24 when the clock ticks down on the show the screen should be dark black. If you are getting a lot of compression it will grey with a lot of pixilation.

If your TV has s-video inputs you may want to use that instead of coax.

bizzyvtb

Nov 2, 2006

Kaydigi said:
Without seeing your picture I can only guess. But what you are describing is Dish compression which is magnified on TV's bigger than 27 inches.

this is actually called MPEG2 Compression

dchay

Nov 2, 2006

r_childress said:
It may be something with the TV. RCA or S-video almost always provide a substantially better picture than coax. Try lowering the contrast on your tv to about 50%, sometimes that helps.

I've got the tv's contrast turned down almost all the way. I also have the same problem on a 28 inch tv on a different receiver so I'm assuming it's not a receiver issue or just my tv. Hmmmm....

Kaydigi

Nov 2, 2006

bizzyvtb said:
this is actually called MPEG2 Compression

Then you are saying Dish does nothing to the feed?

dchay

Nov 3, 2006

Kaydigi said:
Without seeing your picture I can only guess. But what you are describing is Dish compression which is magnified on TV's bigger than 27 inches.

Watch the NBA games on TNT tonight, the picture should be clear with pixilation kept to the minimum. Another show to look at is 24, on your local channels. On 24 when the clock ticks down on the show the screen should be dark black. If you are getting a lot of compression it will grey with a lot of pixilation.

If your TV has s-video inputs you may want to use that instead of coax.

Thanks for your advice. As I mentioned earlier in the post, my s-video and rca inputs make the picture even worse in terms of pixelization. I didn't catch your suggestion about TNT, etc until this morning so I will definitely keep an eye on that for tonight--if only to see that it is only a few specific channels that are this bad. Otherwise, assuming your comment about the size of my tv being the problem is true, does that mean that there is nothing I can do to remedy this? Would changing the receiver matter? (Since I have the same problem on a different, slightly smaller TV/receiver I wouldn't think so. )

Again, since I'm still in my 30 day trial right now my motivation is to figure out if I can A) Fix this problem and keep DISH happily, B) Accept this problem and live with DISH begrudgingly because of a few channels that are really unsatisfactory, or C) Drop DISH and try DirecTV.

Thanks for helping me work through this.

Voyager6

Nov 3, 2006

One question that I have is, when are these problems occurring? Is the pixelation present during the day or just at night? I have a feeling that you might have a coax problem or a lnb problem. As the temp cools at night, your problems start. Since you have the problem on both receivers, then I don't think your DVR is the problem. I would suspect the feed from the dish to your house. Check all the connections outside. Another thing to check is your signal strength on the two channels (MSG & NFL) during the day, and again at night especially when you notice the pixelation. I have a JVC 36" tv and a 522 DVR using the s-video connection and don't notice the pixelation that you have.

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TWiT Tech Podcast Network

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dfergie

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harshness said:
Finally! Some big movement in California diesel pricing (and no, there is no such beastie as a diesel "winter formula").

Just curious here.....then why is diesel so much higher out there than it is elsewhere. Bobby just posted $7.59/gal, locally it is $5.59.....that's two bucks difference. :eeek

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Scott Greczkowski

Staff member HERE TO HELP YOU! Cutting Edge

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CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

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comfortably_numb

Yesterday at 6:52 PM

slow_poke_pete said:
https://www.phonearena.com/news/att-reshoring-customer-care_id184650

Meanwhile att is getting rid of overseas call centers

Too bad their service is expensive and their coverage sucks compared to the other two of the Big 3

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Juan

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comfortably_numb said:
Too bad their service is expensive and their coverage sucks compared to the other two of the Big 3

Was that a back door compliment for Verizon?

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dishstaller

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slow_poke_pete said:
Meanwhile att is getting rid of overseas call centers

Too little too late.

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Blank stares was all I got.

And THAT was when I realized just how incompetent most of the people are who run these companies. It WAS an enlightening experience.

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cp2k said:
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Bruce

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reubenray

Yesterday at 1:09 PM

In my area Cox (now Spectrum) has run everything underground instead of on poles.

Jimbo

Yesterday at 5:19 PM

reubenray said:
In my area Cox (now Spectrum) has run everything underground instead of on poles.

Thats good, the neighborhood generally look better with buried plant ... until someone puts a shovel into the line planting the Spring Garden.

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Bobby

Yesterday at 6:25 PM

Jimbo said:
Thats good, the neighborhood generally look better with buried plant ... until someone puts a shovel into the line planting the Spring Garden.

In my local area all underground utilities are under the sidewalk. Of course from there, when entering your property, They are at least 18" in your dirt.

Jimbo

Yesterday at 7:25 PM

Bobby said:
In my local area all underground utilities are under the sidewalk. Of course from there, when entering your property, They are at least 18" in your dirt.

I bet MOST of them are NOT 18", they may suppose to be, but I doubt they are .

Edison is definitely deep enough, but thats the only one ...

brice52

Yesterday at 7:39 PM

Jimbo said:
Thats good, the neighborhood generally look better with buried plant ... until someone puts a shovel into the line planting the Spring Garden.

My fiber isp put everything in conduit, except for the drop line to the NID and it it buried 10 inches

reubenray

Yesterday at 7:41 PM

Jimbo said:
Thats good, the neighborhood generally look better with buried plant ... until someone puts a shovel into the line planting the Spring Garden.

My area is very rocky, so there will be no shovels into the lines. Most of the lines were bored and the one's not bored where dug at least 18" deep. Cox had flagged my yard for them to dig up. But the foreman of the crew said he was not going to tear up my grass. He ended up installing the cable across the street at a vacant lot instead and bored the street for my pedestal. The line from the pedestal to my house could be damaged being it is fairly shallow.

Jimbo

Yesterday at 7:42 PM

brice52 said:
My fiber isp put everything in conduit, except for the drop line to the NID and it it buried 10 inches

Really, you Lucky Dog !

Do you Work for that ISP ? :biggrin

Bobby

Yesterday at 8:49 PM

Jimbo said:
I bet MOST of them are NOT 18", they may suppose to be, but I doubt they are .

Edison is definitely deep enough, but thats the only one ...

I did the underground trench utility designs for 9 years. Gas and electric were 24". Telephone and CATV were 18". These were for new construction. Add on construction could be anywhere. All of the utilities went from their terminal points to a common utility point on the house. They were in a single trench.

Jimbo said:
So, if theres a issue with any buried line, the sidewalk needs to be dug up as well ???
That sucks.

Sometimes…. electric and CATV are in conduit so replacement is pretty easy. Telephone, specifically Pacific Telephone, Pacific Bell, SBC, ATT are direct buried and use encap termination directly onto the feed cable. That is always a sidewalk digup.

Jimbo

Yesterday at 10:20 PM

Bobby said:
I did the underground trench utility designs for 9 years. Gas and electric were 24". Telephone and CATV were 18". These were for new construction. Add on construction could be anywhere. All of the utilities went from their terminal points to a common utility point on the house. They were in a single trench.

Sometimes…. electric and CATV are in conduit so replacement is pretty easy. Telephone, specifically Pacific Telephone, Pacific Bell, SBC, ATT are direct buried and use encap termination directly onto the feed cable. That is always a sidewalk digup.

Ok, your talking in the right of way ...
I thought you were talking about from the ped to the houses.

Fortunately you don't usually get Cable cuts Under a sidewalk, usually its when a Construction crew us digging with major equipment.

The drops to the house are not going to be very deep, sometimes barely under the sod. 6" is a godsend.

osu1991

Yesterday at 10:48 PM

I'm fortunate to have 3 fiber providers now.

Cox and T mobile bored and put conduit in before pulling the fiber thru the easement in my neighborhood . Windstream Kinetic I can't remember if they pulled conduit first or not. I remember they didn't have a boring machine when they came thru my yard, they used that for the mainline crossing under the street but had a vibratory plow in my backyard. I remember seeing some blue conduit just don't remember where it was being used. Windstream barely put the fiber run from the pedestal to my house about 2 inches underground. Landscaper hit it while putting landscaping around the pedestal they added to my yard. I made sure they buried it at least 12 inches when they replaced it.

AEP/ PSO the electric company has their main distribution lines running on poles along the back of my property. Cox has their main distribution line hung on those poles before going underground through the neighborhood.

I'm in the middle of a damage claim and about to take them to court as insurance is trying to get out of it claiming the lines were too low. Had an oversized load get lost and try to turn around in an older neighborhood. Pulled down 5 blocks of fiber with separate fiber lines belonging to the city, Cox/Spectrum and ATT.

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