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Mahaffey

Last reply Nov 10, 2006 · posted in DISH Network Support Forum

Question about DHPP

Hi. I am going to be installed tomorrow and I just have a few questions. I know I said that in another thread, but I just thought of this one.

Ok, when I signed up, they had a deal with the Dish Home Protection Plan for $5.99/month. I chose not to because the dish and all equipment came with a lifetime warranty. If anything ever breaks, they will send a box and you ship it back and they send a replacement.

Now, I am wondering, I think I should have gotten the home protection thing because even if I do return something for a replacement, I don't know the first thing about installing it.

What do you all think? Would I be better off paying the extra money for the protection plan?

Thanks

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Claude Greiner

Nov 9, 2006

Take the 18 month committment and get the warranty FREE for 18 months and get your $49.99 credited back on your first bill.

The 18 month committment will do 4 things for you....

#1 You get your activation fee back on first bill

#2 FREE Shipping on all replacement receivers and parts

#3 Discounted $29 service calls

#4 FREE DISH Mover if you move

If your receiver goes bad and you do not have DHPP, yes they will replace it under warranty but charge you $14.95 shipping!

I deal with a 300-400 hundred customers per month, and every week I get 1 or 2 customers who think they are smart by declining the 18 month committment because they think they are too good to sign a contract.

Consider this, I maxed out my account last week at my home and needed to open a 2nd account for the 7th receiver. I was gonna do a Cash and Carry account with owned equipment for a Model 622 receiver, but I decided it was best for me to lease the 622 and take the 18 month committment for the simple reason that I have no intentions to cancel my service within 18 months. I got an extra $50 for signing the committment and if I need a replacement box its sent out FREE of charge.

I'll never need a service call and I'll never need a Dishmover, but im not cancelling service anytime soon so why not sign the committment

Claude Greiner

Nov 9, 2006

Im a dealer and even I took the 18 month committment, and as a dealer you know im going to make sure I get the best possible deal when setting up an account in my name!

Mahaffey

Nov 9, 2006

Claude Greiner said:
Take the 18 month committment and get the warranty FREE for 18 months and get your $49.99 credited back on your first bill.

The 18 month committment will do 4 things for you....

#1 You get your activation fee back on first bill

#2 FREE Shipping on all replacement receivers and parts

#3 Discounted $29 service calls

#4 FREE DISH Mover if you move

If your receiver goes bad and you do not have DHPP, yes they will replace it under warranty but charge you $14.95 shipping!

I deal with a 300-400 hundred customers per month, and every week I get 1 or 2 customers who think they are smart by declining the 18 month committment because they think they are too good to sign a contract.

Consider this, I maxed out my account last week at my home and needed to open a 2nd account for the 7th receiver. I was gonna do a Cash and Carry account with owned equipment for a Model 622 receiver, but I decided it was best for me to lease the 622 and take the 18 month committment for the simple reason that I have no intentions to cancel my service within 18 months. I got an extra $50 for signing the committment and if I need a replacement box its sent out FREE of charge.

I'll never need a service call and I'll never need a Dishmover, but im not cancelling service anytime soon so why not sign the committment

The only problem with the commitment is that I live in a very wooded area and right now all the leaves are off the trees. What happens in a few months when spring comes and the trees are full again and I can't get a picture? Do you think they would let me out of the commitment?

Mahaffey

Nov 9, 2006

Claude Greiner said:
Im a dealer and even I took the 18 month committment, and as a dealer you know im going to make sure I get the best possible deal when setting up an account in my name!

Thanks. But my problem is trees. As I replied to another post right now the leaves are gone. What happens in spring when I can't get any reception? Will they let me out of the contract?

dishcomm

Nov 9, 2006

Mahaffey said:
Thanks. But my problem is trees. As I replied to another post right now the leaves are gone. What happens in spring when I can't get any reception? Will they let me out of the contract?

Sorry but the dish should have not been located where it is ..If possible trim the offending trees..If not then the dish needs to be relocated..
You may be avble to get out of your deal due to a poor install

Mahaffey

Nov 9, 2006

dishcomm said:
Sorry but the dish should have not been located where it is ..If possible trim the offending trees..If not then the dish needs to be relocated..
You may be avble to get out of your deal due to a poor install

Well the installer said they are supposed to be able to guarentee a 10 year window, but that he couldn't even guarentee a 6 month one. Whatever that means.

Claude Greiner

Nov 10, 2006

Mahaffey said:
The only problem with the commitment is that I live in a very wooded area and right now all the leaves are off the trees. What happens in a few months when spring comes and the trees are full again and I can't get a picture? Do you think they would let me out of the commitment?

Yes, you can get out of the contract due to NLOS due to trees. When it happens, schedule a service call and when the technician comes out and says you have NLOS they will let you out of the contract.

I have had 3 customers they let out of contracts in the past several years where I screwed up and had tree issues in the spring!

Mahaffey

Nov 10, 2006

Claude Greiner said:
Yes, you can get out of the contract due to NLOS due to trees. When it happens, schedule a service call and when the technician comes out and says you have NLOS they will let you out of the contract.

I have had 3 customers they let out of contracts in the past several years where I screwed up and had tree issues in the spring!

Cool. Thanks for the info.

Unfortunately, I was installed yesterday and chose to not go with the commitment because I wasn't sure if I could get Dish in the summer time. I sure hope so and we are going to do everything we can to get a line of sight.

The installed said all we have to do (yea, sounds real simple lol) is just find the line the dish is at and start trimming branches until we get a picture. Sounds like fun, huh?

brabus

Nov 10, 2006

I'm still a little confused on this...are the receivers (622) still replaced for free while under lease (minus s/h of course)? I'm paying for DHPP, but if all it does is give me free shipping on a new receiver, then who cares? I don't care about service calls b/c i will NEVER have one. At 6 bucks a months, in only 2-3 months I can pay for shipping if need be (if/when my 622 HDMI breaks). I'd rather just pay the shipping and save myself the money. So, does it make sense for me to cancel DHPP? I just want to make sure I understand correctly that the equip is covered for "lifetime" minus s/h. Just don't want to get some crap 6 mo down the road: "Sorry, it's been longer than 90 days, we won't replace our crappy-made 622 b/c you didn't buy our stupid DHPP."

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Bobby

Supporting Founder Lifetime Supporter

Last reply 11 minutes ago · posted in DISH Network Support Forum

4K Events Discussion Thread

This thread is a place to discuss the 4K events that appear on channel 540. We are getting, at this point, one college football game a week. Let's hope there is more coming.

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long_time_Dish

Oct 23, 2026

No NASCAR in 4K on Sunday? Bummer...

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Jim5506

Oct 24, 2026

long_time_Dish said:
No NASCAR in 4K on Sunday? Bummer...

It's on Prime.

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long_time_Dish

Oct 24, 2026

Jim5506 said:
It's on Prime.

Ah, ok, thanks!

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Foxbat

Oct 24, 2026

The World Series Game 1 quality was excellent, the Dolby Surround put us in the seats. Thanks, Dish!

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sasmith

Yesterday at 9:22 PM

Not seeing many 4k games on the 148 channels lately?

Also I do not see the 4KFox channel on 148-01; I also do not subscribed to our Local Houston channels.

Maybe I need to subscribe to locals or add the National Action Pack? Not sure the extra cost is worth it??

thx for any info or suggestions

S

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jsmit86

11 minutes ago

sasmith said:
Not seeing many 4k games on the 148 channels lately?

Also I do not see the 4KFox channel on 148-01; I also do not subscribed to our Local Houston channels.

Maybe I need to subscribe to locals or add the National Action Pack? Not sure the extra cost is worth it??

thx for any info or suggestions

S

Most of the 4K action on the 148-xx channels will be on Saturday for College Football. For whatever reason, the guide does not show the games until later in the week. The Fox Big Noon game will show up, and there will usually be a couple of other games, some on Fox, and some on ESPN.

I don't know if you need to be subscribed to locals to get them.

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ewindowman

Lifetime Supporter

Last reply 12 minutes ago · posted in DISH Network Support Forum

Dish Bankruptcy - Business as Usual

Looks like dish is Bankrupt. Filling tomorrow Tuesday June 30th

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slow_poke_pete

Yesterday at 6:38 PM

https://www.phonearena.com/news/att-reshoring-customer-care_id184650

Meanwhile att is getting rid of overseas call centers

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comfortably_numb

Yesterday at 6:52 PM

slow_poke_pete said:
https://www.phonearena.com/news/att-reshoring-customer-care_id184650

Meanwhile att is getting rid of overseas call centers

Too bad their service is expensive and their coverage sucks compared to the other two of the Big 3

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Juan

Yesterday at 9:50 PM

comfortably_numb said:
Too bad their service is expensive and their coverage sucks compared to the other two of the Big 3

Was that a back door compliment for Verizon?

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dishstaller

Yesterday at 10:00 PM

slow_poke_pete said:
Meanwhile att is getting rid of overseas call centers

Too little too late.

I can actually shed some light on the corp attitude towards call centers.

2015-2017 I was on the Viasat Dealer Council. They would fly us out to CO or CA and wine and dine us. Pretty cool but I was there to give my input because I was a top retailer and I wanted things to improve.
Anyway, at one of the meetings I brought up the fact that customers constantly complained about the overseas call centers. The VP of the company told me that I just didn't understand....those people cost something like 25% of what US employees would cost. Well, as usual when I went out to these meetings, I was loaded for bear....ie facts. I gave them an example of a customer who spent over an hour with one of these call centers and still never got her issue resolved. She called me the next morning after we opened and I had her situation fixed in 2 minutes. I told him "So you guys paid this overseas call center X amount but the customer still wasn't taken care of. I on the other hand, and a US call center probably would have as well because there wouldn't have been the language barrier, had her taken care of in 2 min. so your savings just went right out the door because a US call center would have taken care of her and MANY other customers while your overseas call center did nothing more than PISS off a customer.
Blank stares was all I got.

And THAT was when I realized just how incompetent most of the people are who run these companies. It WAS an enlightening experience.

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Almighty1

Today at 5:30 AM

Even 23 years ago, Verizon was known for having quality customer service. T-Mobile had quality customer service too but just poor mobile service. AT&T when it was still known as AT&T Wireless, Cingular Wireless both had poor customer service. This was when all three were providing customer service from the U.S. so even in the U.S., some companies are still better than others as it still depends on who they hire. That's the same reason AT&T Broadband Inc. which was basically their Cable TV never gotten far and got sold to Comcast.

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comfortably_numb

12 minutes ago

dishstaller said:
And THAT was when I realized just how incompetent most of the people are who run these companies

I wouldn't call it incompetence necessarily, it's just that the customer is only a device now, the old idea that you need to spend money to make money has been forgotten. They're not looking at the long game. They're looking at immediate exposure and shareholder value. Spending a lot of money on local call centers might be a good long term investment, but it doesn't do anything for them in the short term. That's what the blank stares were about, they thought YOU didn't get it.

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comfortably_numb

12 minutes ago

Juan said:
Was that a back door compliment for Verizon?

And TMO. If anybody's lagging behind the most, it's ATT.

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dishstaller

Pub Member / Supporter Lifetime Supporter

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Finally! Some big movement in California diesel pricing (and no, there is no such beastie as a diesel "winter formula").

Crude (combined pricing) is around $90/barrel now, so prices should have, at least, fallen in step with the crude futures.

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harshness said:
Finally! Some big movement in California diesel pricing (and no, there is no such beastie as a diesel "winter formula").

Just curious here.....then why is diesel so much higher out there than it is elsewhere. Bobby just posted $7.59/gal, locally it is $5.59.....that's two bucks difference. :eeek

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Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

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The last song was added by Bobby who posted...

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CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

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Another example:

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Get it?

An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....

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cp2k said:
I like the move to campus sites for the early games. That adds a fun new dimension for fans, and cuts down on some of the travel expenses that would come with having to follow a team all the way through the playoffs at neutral sites.

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