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davidmn999

Last reply Nov 13, 2006 · posted in DISH Network Support Forum

Dish CSR...

I do sales and installations, actually, 95% the installs I do come from my own sales. I'm having a big issue with some of my customers... I allways leave my phone number on the copies so they can call me first and avoid any unwanted charge backs from my retailer. Now, sometimes, the customer decide to call Dish and MOST of the times, when the customer calls to complain about something (billing issues, mostly) their fastest way to solve the problem is telling the customer they can cancel and go with another company. This is really frustrating to me, because I feel sometimes they're my enemy and they will shut down my customers (that means charge backs). I've lost a lot of money and time with this. I know that I might not get anything with this post, but is a good way to drain some of my frustration.

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Stargazer

Nov 13, 2006

Get yourself a third party contract to protect yourself. Remind them before you leave that if their system is shutoff for any reason whatsoever within the first 12 months that they will be charged a cancellation fee as agreed upon in the contract that they signed with you. If they do not want to sign a contract then that may be a risk (like playing the lottery) that you may not want to take. You will have to pay as much as $100 more per receiver if you get too high of churn (your crp color status will indicate if you have to or not).

davidmn999

Nov 13, 2006

Stargazer said:
Get yourself a third party contract to protect yourself. Remind them before you leave that if their system is shutoff for any reason whatsoever within the first 12 months that they will be charged a cancellation fee as agreed upon in the contract that they signed with you. If they do not want to sign a contract then that may be a risk (like playing the lottery) that you may not want to take. You will have to pay as much as $100 more per receiver if you get too high of churn (your crp color status will indicate if you have to or not).

I actually made a form where if the customer cancel before 30 days, he's responsable for instalation and removal fees. The thing is, somehow they always get around with Dish to avoid any charges related with cancelations. I'd say 80% of them we're told by Dish they didn't have to pay the $200 cancelation fee. Anyway, I'll write somethigh to dishretailer.com

Stargazer

Nov 13, 2006

You need to change it from 30 days to 365 consecutive days. Yes Dish Network is going to tell some customers as they did mine (and more than once) that your contract is no good and that they can cancel. This is why you want the customers to signup on the 18 month contract that Dish has if you can plus the customer saves another $50 upfront if I am not mistaken. I wish you luck with this.

davidmn999

Nov 13, 2006

That's what's braking my head Stargazer, I only do DHA18 customers, believing that I'll be cover by Dish if the customer wants to cancel. I have been on this business for almost a year (as a retailer) and it hasn't been easy to deal with this kind of problem. Anyway, I don't know if this is the right place to discuss that issue since this is a tech forum. I just suscribe to dishretailer.com few minutes a go (didn't know that even exists) and hopefully they'll helpme out

Zero327

Nov 13, 2006

IF you have a third party contract with a customer regarding cancellations and the like, DISH will not intervene as it is a seperate transaction between the customer and retailer. The sole exceptions are a high priority customer or a questionable practice with the retailer. CSRs on the other hand will tell a customer about the pot of gold at the end of the rainbow, when the rainbow is coming, and give a good general direction on where to find the end within fifteen feet...

I've heard so far as a CSR calling a retailer and telling them their obligations and contractual requirements as a DISH Retailer. (All retailers should be aware that CSRs are NOT involved with retailerships. It's the call from business departments [accounting, administration, sales officers] and Retailer Services that should get your attention.) Third party contracts are fine, and the standard response on the other end is to refer the customer back to the retailer to resolve contract disputes.

If a customer wants out of a third-party though, they'll call DISH in a heartbeat. (They'll call but...)

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Scott Greczkowski

Staff member HERE TO HELP YOU! Cutting Edge

Last reply 10 minutes ago · posted in The Chit Chat Club

Song Name Game Part 3!

Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne

Get it?

An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....

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Reactions: c-spand

long_time_Dish

Yesterday at 9:14 PM

Find A Way To My Heart - Phil Collins

hwkn

Today at 2:39 AM

FIND Your Way Back-Jefferson Starship

Reactions: dishstaller

ClarkGable

Today at 5:51 AM

Working My Way Back To You - The Four Seasons

Reactions: RaiderPower, dishstaller and FTA4PA

dishstaller

Today at 8:07 AM

Don't Look Back - Boston

Reactions: RaiderPower

harshness

10 minutes ago

Please Come to Boston - Dave Loggins

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ts27330

26 minutes ago · posted in Cable Television and Fiber Providers

Charter/Spectrum tv app works with more brands

The Charter/Spectrum tv app has been updated to make it downloaded with more tv brands. I recently added it to my LG Oled tv.

0 Replies · 5 views

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Bobby

Supporting Founder Lifetime Supporter

Last reply 45 minutes ago · posted in DISH Network Support Forum

4K Events Discussion Thread

This thread is a place to discuss the 4K events that appear on channel 540. We are getting, at this point, one college football game a week. Let's hope there is more coming.

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Reactions: Rixos, DWS44 and charlesrshell

long_time_Dish

Oct 23, 2026

No NASCAR in 4K on Sunday? Bummer...

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Jim5506

Oct 24, 2026

long_time_Dish said:
No NASCAR in 4K on Sunday? Bummer...

It's on Prime.

Reactions: charlesrshell

long_time_Dish

Oct 24, 2026

Jim5506 said:
It's on Prime.

Ah, ok, thanks!

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Foxbat

Oct 24, 2026

The World Series Game 1 quality was excellent, the Dolby Surround put us in the seats. Thanks, Dish!

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sasmith

Yesterday at 9:22 PM

Not seeing many 4k games on the 148 channels lately?

Also I do not see the 4KFox channel on 148-01; I also do not subscribed to our Local Houston channels.

Maybe I need to subscribe to locals or add the National Action Pack? Not sure the extra cost is worth it??

thx for any info or suggestions

S

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jsmit86

45 minutes ago

sasmith said:
Not seeing many 4k games on the 148 channels lately?

Also I do not see the 4KFox channel on 148-01; I also do not subscribed to our Local Houston channels.

Maybe I need to subscribe to locals or add the National Action Pack? Not sure the extra cost is worth it??

thx for any info or suggestions

S

Most of the 4K action on the 148-xx channels will be on Saturday for College Football. For whatever reason, the guide does not show the games until later in the week. The Fox Big Noon game will show up, and there will usually be a couple of other games, some on Fox, and some on ESPN.

I don't know if you need to be subscribed to locals to get them.

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ewindowman

Lifetime Supporter

Last reply 46 minutes ago · posted in DISH Network Support Forum

Dish Bankruptcy - Business as Usual

Looks like dish is Bankrupt. Filling tomorrow Tuesday June 30th

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Reactions: Foxbat, FTA4PA and LQQK

slow_poke_pete

Yesterday at 6:38 PM

https://www.phonearena.com/news/att-reshoring-customer-care_id184650

Meanwhile att is getting rid of overseas call centers

Reactions: Almighty1, Bobby, HipKat and 1 other person

comfortably_numb

Yesterday at 6:52 PM

slow_poke_pete said:
https://www.phonearena.com/news/att-reshoring-customer-care_id184650

Meanwhile att is getting rid of overseas call centers

Too bad their service is expensive and their coverage sucks compared to the other two of the Big 3

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Juan

Yesterday at 9:50 PM

comfortably_numb said:
Too bad their service is expensive and their coverage sucks compared to the other two of the Big 3

Was that a back door compliment for Verizon?

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dishstaller

Yesterday at 10:00 PM

slow_poke_pete said:
Meanwhile att is getting rid of overseas call centers

Too little too late.

I can actually shed some light on the corp attitude towards call centers.

2015-2017 I was on the Viasat Dealer Council. They would fly us out to CO or CA and wine and dine us. Pretty cool but I was there to give my input because I was a top retailer and I wanted things to improve.
Anyway, at one of the meetings I brought up the fact that customers constantly complained about the overseas call centers. The VP of the company told me that I just didn't understand....those people cost something like 25% of what US employees would cost. Well, as usual when I went out to these meetings, I was loaded for bear....ie facts. I gave them an example of a customer who spent over an hour with one of these call centers and still never got her issue resolved. She called me the next morning after we opened and I had her situation fixed in 2 minutes. I told him "So you guys paid this overseas call center X amount but the customer still wasn't taken care of. I on the other hand, and a US call center probably would have as well because there wouldn't have been the language barrier, had her taken care of in 2 min. so your savings just went right out the door because a US call center would have taken care of her and MANY other customers while your overseas call center did nothing more than PISS off a customer.
Blank stares was all I got.

And THAT was when I realized just how incompetent most of the people are who run these companies. It WAS an enlightening experience.

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Almighty1

Today at 5:30 AM

Even 23 years ago, Verizon was known for having quality customer service. T-Mobile had quality customer service too but just poor mobile service. AT&T when it was still known as AT&T Wireless, Cingular Wireless both had poor customer service. This was when all three were providing customer service from the U.S. so even in the U.S., some companies are still better than others as it still depends on who they hire. That's the same reason AT&T Broadband Inc. which was basically their Cable TV never gotten far and got sold to Comcast.

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comfortably_numb

47 minutes ago

dishstaller said:
And THAT was when I realized just how incompetent most of the people are who run these companies

I wouldn't call it incompetence necessarily, it's just that the customer is only a device now, the old idea that you need to spend money to make money has been forgotten. They're not looking at the long game. They're looking at immediate exposure and shareholder value. Spending a lot of money on local call centers might be a good long term investment, but it doesn't do anything for them in the short term. That's what the blank stares were about, they thought YOU didn't get it.

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comfortably_numb

46 minutes ago

Juan said:
Was that a back door compliment for Verizon?

And TMO. If anybody's lagging behind the most, it's ATT.

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dishstaller

Pub Member / Supporter Lifetime Supporter

Today at 8:50 AM · posted in The Chit Chat Club

FDA issues new warning for Ozempic - can cause eye-stroke

Now after reading this story I walked away thinking that this is being blown out of proportion because of the incredibly low numbers of those affected.....BUT....I've read posts by some of you who are taking this drug so I figured it was worth posting.

FDA issues new warning for Ozempic saying it can cause blindness

The Food and Drug Administration (FDA) said Monday that it was requiring manufacturers to add a new warning to the label for weight loss drugs.

www.dailymail.com

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TWiT Tech Podcast Network

Today at 8:42 AM · posted in TWiT Tech Podcast Network

Jensen Huang, NVIDIA, and the Alleged Foreign Spy #shorts

Time for another AWESOME video from the TWIT Network!

View: https://www.youtube.com/shorts/gOEC7EJLO3M

Direct YouTube Link - Jensen Huang, NVIDIA, and the Alleged Foreign Spy #shorts
TWIT's Website
TWIT Live Feed

0 Replies · 11 views

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dfergie

Staff member HERE TO HELP YOU!

Last reply Today at 8:19 AM · posted in The Chit Chat Club

Gas Price Info With National Gas Temperature Map

Stumbled across this ... http://www.gaspricewatch.com/USGas_ZipSearch.asp
I found no local prices, although it did show stations at my location...
Added these to this post...
USA National Gas Temperature Map
State By State Gasoline Taxes
Gas Buddy

Ethanol Free Stations

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osu1991

Saturday at 11:49 AM

$3.55

reubenray

Saturday at 12:47 PM

$3.45 in Jane, MO.

Bobby

Yesterday at 11:04 AM

Regular$5.299
Premium$5.859
Diesel$7.599
at Costco, Rohnert Park.

harshness

Yesterday at 4:41 PM

Finally! Some big movement in California diesel pricing (and no, there is no such beastie as a diesel "winter formula").

Crude (combined pricing) is around $90/barrel now, so prices should have, at least, fallen in step with the crude futures.

dishstaller

Today at 8:19 AM

harshness said:
Finally! Some big movement in California diesel pricing (and no, there is no such beastie as a diesel "winter formula").

Just curious here.....then why is diesel so much higher out there than it is elsewhere. Bobby just posted $7.59/gal, locally it is $5.59.....that's two bucks difference. :eeek