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I am sure Dish only allowes 1 622 per lease contract. The second must be purchased.

Todd Humphrey said:

I am sure Dish only allowes 1 622 per lease contract. The second must be purchased.

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I have 2 leased. I read elsewhere that the correct # is 4 leased units.

odbrv said:

I have 2 leased. I read elsewhere that the correct # is 4 leased units.

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It could change this year, but as of right now, WileyKyle is correct in stating that Dish has an official policy of no more than 4 leased tuners. Some have leased a 2 tuner for a year, then after that year have traded-up their other box for another 2 tuner. I seem to remember there are some on this board who have purchased their 2nd 622 unit because of Dish policies. Others are big fish and have appealed to the Executive Offices (ceo@echostar.com) for an exception. Each situation is different.

Also, there are several people who were in the unique position of having the old MPEG 2 HD boxes, and due to Dish making good on exchanging those for the new MPEG 4, there are some people out there who were allowed a "lease-type" deal exceeding the official 4 tuners.

DishSubLA said:

It could change this year, but as of right now, WileyKyle is correct

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:clap :neener I would really like 5 tuners. Any chance CSR roulette might help?

WileyKyle said:

:clap :neener I would really like 5 tuners. Any chance CSR roulette might help?

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Unfortunately, this is not something a CSR roulette can remedy. The CSR's computer may not allow it. You would have to get the approval of a supervisor or someone in the Executive Office to waive that Dish 4 tuner lease limit policy. Of course, subs are welcome to purchase what they like and add it to the system for additional tuners within the official 6 box per account limit. And, yes, your 5 tuner remark is funny

DishSubLA said:

Unfortunately, this is not something a CSR roulette can remedy. The CSR's computer may not allow it. You would have to get the approval of a supervisor or someone in the Executive Office to waive that Dish 4 tuner lease limit policy. Of course, subs are welcome to purchase what they like and add it to the system for additional tuners within the official 6 box per account limit. And, yes, your 5 tuner remark is funny

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Very true. I just got two 622 receivers installed yesterday. They would not ship... they had to be installed. I got an enception through the ceo email address to get the receivers. A csr could not do it... their computer would not allow it. When the installer called to activate the receivers it took a long time because they had to do it all manually. They are only allowed to activate one 622 at a time in their computers.
On the same topic... sort of. There was also a 211/411 on the work order by mistake and he had to call and get them to remove it because I didnt order it. That apparently means I could have done 5 tuners in that one deal.

When will I be able to exchange my 921 (obviously owned) for a 622, hopefully owned?

I did not do the exchange last year because I did not want a leased 622 in exchange for an owned 921 and cash, and still don't. There was talk early last year that they would have to upgrade the fleet to MPEG-4, true?
-Ken

BTW I have a 622, a 921, and a DHP 501. They seem so willing to help Dish Home Plan people--of course, I've paid $5 for a lot of years.

I have 2 leased 622s (upgraded from 2 owned 921s). You are supposed to be limited to 4 leased tuners but there are reports of some having more. IMHO this is a really dumb limitation. I have 6 HD sets in my house and would love to have a 622 connected to each one but refuse to have to purchase them after the 921 debacle. Heck I would even agree to a 6 month "extension" to the 18 month "contract" for each additional leased receiver.

SatelliteGAL said:

Very true. I just got two 622 receivers installed yesterday. They would not ship... they had to be installed. I got an enception through the ceo email address to get the receivers. A csr could not do it... their computer would not allow it. When the installer called to activate the receivers it took a long time because they had to do it all manually. They are only allowed to activate one 622 at a time in their computers.
On the same topic... sort of. There was also a 211/411 on the work order by mistake and he had to call and get them to remove it because I didnt order it. That apparently means I could have done 5 tuners in that one deal.

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When I upgraded to a 625, that made 6 boxes, within the limit of 6 boxes per account, but after the installer did all the work, and he called to get it activated, Dish refused to do so, and gave the installer a number to call, I knew it was auditing; he didn't, and had never dealt with them before. I was PO'ed because all my boxes had always been connected to a phone line, and I KNOW dish was getting verification each month for YEARS.

Well, here's the funny part: the installer calls auditing and they are giving him a hard time about activating it. Then, just as I was about to ask for the phone so I can talk to them, auditing said they would activate it. Then he started asking questions of auditing to better understand how things work, his face turned sour, as if he had been insulted. He said his goodbye and hung-up the phone. Then he turned to me and said, "They're nasty."

I explained to him what auditing was and why they do what they do, but told him that while I support their function, their attitude needs a complete overhaul, and they had no reason to be rude to him or anyone.

Oh, well. I guess you had to be there.