Social Feed

bobinchico

Last reply Mar 6, 2007 · posted in DIRECTV General Forum

HR20-700 Remote not working

A month ago I bought my sister and her family a bigger LCD HDTV. They upgraded to the HR20-700.

They have had FOUR HR20-700's (all reconditioned) and not one of them has the remote control (RC23) worked for more than a couple of days. The remote didn't work at all on two of them. Right now he has three of these receivers stacked in his garage, soon to be joined by a fourth. As soon as he gets up the energy to call again.

He's obviously becoming quite frustrated. He's talked to third and fourth level tech support and is about ready to run screaming down the street. I can almost guarantee you when his contract is up in 18 months he will no longer be with Directv.

Any suggestions I can give him? I'm a E* subscriber myself so I don't have much knowledge about this type of problem with the HR20 700. Does Directv have anything like E* (ceo@dishnetwork.com) where you can email problems to and have a good hope of them being resolved? I was also thinking he should demand a NEW receiver be sent and not a reconditioned one.

Thanks in advance

15 Replies · 9370 views

Load Replies (15) Reply Legacy View

bobinchico

Feb 22, 2007

Sorry. I should have added the receiver does not accept any input from the remote. The only way he can use the receiver is to walk up to it and manually press buttons and controls.

texasbrit

Feb 22, 2007

bobinchico said:
Sorry. I should have added the receiver does not accept any input from the remote. The only way he can use the receiver is to walk up to it and manually press buttons and controls.

....!

It's almost certainly the TV, not the HR20. Some LCD TVs (Sharp Aquos is the most often reported, but there are others) generate masses of IR interference from the backlight, it overwhelms the HR20 remote (it's obviously just at the right (or wrong!) frequency. The backlight is sometimes controlled by a sensor, as it gets dark the backlight switches on and the remote stops working. If you switch off the backlight the problem will go away.
You should call your TV manufacturer and complain.

Possible solutions are:
switch off the backlight
switch the remote control to RF instead of IR

Some people have had success putting a tube over the HR20 sensor to screen it from the IR coming from the TV.

bobinchico

Feb 23, 2007

texasbrit said:
....!

...Some LCD TVs (Sharp Aquos is the most often reported, but there are others) generate masses of IR interference from the backlight, it overwhelms the HR20 remote (it's obviously just at the right (or wrong!) frequency. The backlight is sometimes controlled by a sensor, as it gets dark the backlight switches on and the remote stops working. If you switch off the backlight the problem will go away. ...

I bought him the Sharp Aquos LCD-37D42U. I'll give him the tip on turning the backlight off on the TV and see if this does anything.

He watches very little TV during the day. On the fourth receiver, when the Directv installer guy came, it was in the daytime and it worked. It may have stopped working when he tried to next watch it at night.

texasbrit

Feb 24, 2007

bobinchico said:
I bought him the Sharp Aquos LCD-37D42U. I'll give him the tip on turning the backlight off on the TV and see if this does anything.

He watches very little TV during the day. On the fourth receiver, when the Directv installer guy came, it was in the daytime and it worked. It may have stopped working when he tried to next watch it at night.

I would be very surprised if switching off the backlight did not solve the problem. If I can tell from the symptoms that he has a Sharp Aquos that's a good indication that IR interference is the problem.
It seems to be such a common problem, I do not know whay the DirecTV CSRS don't ask the TV question straight away when people are having remote issues.

bobinchico

Feb 24, 2007

texasbrit said:
I would be very surprised if switching off the backlight did not solve the problem. If I can tell from the symptoms that he has a Sharp Aquos that's a good indication that IR interference is the problem.
It seems to be such a common problem, I do not know whay the DirecTV CSRS don't ask the TV question straight away when people are having remote issues.

Won't find out until Sunday night as he's out of town. I think he's going to take one of the re-conditioned ones down to CC or Best Buy and get a NEW one for $20 as suggested by Jimbos. When I talked to him last night he's been putting off calling Directv.

If he changes the remote from IR to RF, so the backlight will still work on the Aquos, is this on the Sharp or the RC23 remote. If it's on the Sharp there should be something about how to do this in the manual. If it's on the RC23 how do you change it from IR to RF? Is there anything in the HR20 manual?

It is amazing that something like this IR interference isn't known by the CSR's. Even the 3rd and 4th level ones!

Thanks for all the suggestions and I do believe the IR interefernce is the problem.

Jimbos - I've already told him to check his next two bills carefully to make sure he's not getting charged for more than one HR20.

texasbrit

Feb 24, 2007

bobinchico said:
Won't find out until Sunday night as he's out of town. I think he's going to take one of the re-conditioned ones down to CC or Best Buy and get a NEW one for $20 as suggested by Jimbos. When I talked to him last night he's been putting off calling Directv.

If he changes the remote from IR to RF, so the backlight will still work on the Aquos, is this on the Sharp or the RC23 remote. If it's on the Sharp there should be something about how to do this in the manual. If it's on the RC23 how do you change it from IR to RF? Is there anything in the HR20 manual?

It is amazing that something like this IR interference isn't known by the CSR's. Even the 3rd and 4th level ones!

Thanks for all the suggestions and I do believe the IR interefernce is the problem.

Jimbos - I've already told him to check his next two bills carefully to make sure he's not getting charged for more than one HR20.

He will need an HR20 remote, set to operate on RF. I'm pretty sure the RC23 is not RF capable, my HR20 (and my H20 receiver) came with the RC24 which is RF capable, but recently it seems most people are getting the RC23. Since he has had several HR20s I hope there is at least one RC24 around somewhere, or he can get probably get one at BB.
Page 77 of the HR20 manual (at least, the one I have) explains how to change to RF.

bobinchico

Feb 28, 2007

He finally got around to trying all suggestions. Nothing worked. He bit the bullit and called Directv again. Got some guy to suggest he go in to setup for the remote on the receiver. He got disconnected from tech support but he pursued it on his own from there.

All appears to be working for the past two days.

texasbrit

Feb 28, 2007

bobinchico said:
He finally got around to trying all suggestions. Nothing worked. He bit the bullit and called Directv again. Got some guy to suggest he go in to setup for the remote on the receiver. He got disconnected from tech support but he pursued it on his own from there.

All appears to be working for the past two days.

I assume then he managed to set up the remote to work on RF, as per Jimbos suggestion........

bobinchico

Mar 6, 2007

He just went into setup mode for the remote and entered, I believe, code 185 or something like that and it has been working fine. He says he made no other changes.

He now has three remotes, a:
RC23
RC24
RC32 or RC34

Which one should he keep?

texasbrit

Mar 6, 2007

bobinchico said:
He just went into setup mode for the remote and entered, I believe, code 185 or something like that and it has been working fine. He says he made no other changes.

He now has three remotes, a:
RC23
RC24
RC32 or RC34

Which one should he keep?

The RC23 does not work on RF.
The RF-capable remotes are the RC24 and some models of the RC32 and RC34. Some RC32 and RC34 are labelled RF. If they are not, look for an FCC sticker on the back - if there is one, its an RF remote.

So he needs to be using an RF remote, after that it's a matter of personal choice. The RC32RF has backlighting as I remember so it's the most convenient to use.

View all replies (15)

meStevo

Lifetime Supporter

Last reply 28 minutes ago · posted in The Sports Section

NFL 2026-2027 Season

Schedule drops tomorrow. Mandatory mini camps in June. Hall of Fame game August 6th.

117 Replies · 1862 views

Load Replies (117) Reply Legacy View

Reactions: Jimbo and dfergie

Foxbat

Yesterday at 6:19 PM

I guess even the patience of us laid-back Hoosiers has its limits:

Colts relieve general manager Chris Ballard of his duties

Colts Owner & CEO Carlie Irsay-Gordon released a statement Monday announcing the news.

www.colts.com

Reactions: Mike0616 and rvvaquero

rvvaquero

Yesterday at 9:00 PM

Foxbat said:
I guess even the patience of us laid-back Hoosiers has its limits:

Colts relieve general manager Chris Ballard of his duties

Colts Owner & CEO Carlie Irsay-Gordon released a statement Monday announcing the news.

www.colts.com

Be nice to see a Cowboy headline like that.

Reactions: dfergie, Mike0616 and osu1991

Mike0616

Yesterday at 9:35 PM

Foxbat said:
I guess even the patience of us laid-back Hoosiers has its limits:

Colts relieve general manager Chris Ballard of his duties

Colts Owner & CEO Carlie Irsay-Gordon released a statement Monday announcing the news.

www.colts.com

Can we expect to see a new coach if we say "pretty please?"

Reactions: Foxbat

Foxbat

Yesterday at 11:25 PM

Jeeez, Week 6, no lead is safe…

Reactions: Mike0616

b4pjoe

28 minutes ago

rvvaquero said:
Be nice to see a Cowboy headline like that.

Yes the Cowboys owner needs to fire the general manager (himself), co-owner, Chief Operating Officer (COO), Executive Vice President, Director of Player Personnel, and President of AT&T Stadium (his son) and then he should jump off of a cliff. Only then can they recover.

Reactions: Mike0616

View all replies (117)

Scott Greczkowski

Staff member HERE TO HELP YOU! Cutting Edge

Last reply 52 minutes ago · posted in The Chit Chat Club

Song Name Game Part 3!

Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne

Get it?

An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....

68540 Replies · 2673818 views

Load Replies (68540) Reply Legacy View

Reactions: c-spand

dishstaller

Yesterday at 10:11 PM

Little Wing - Jimi Hendrix

Reactions: ClarkGable

long_time_Dish

Today at 12:54 AM

With A Little Luck - Wings

Reactions: ClarkGable

hwkn

Today at 2:44 AM

LITTLE Willy-Sweet

Reactions: ClarkGable

ClarkGable

Today at 5:59 AM

Little Deuce Coupe - The Beach Boys

Reactions: gms49ers

gms49ers

52 minutes ago

The Boys of Summer - Don Henley

View all replies (68540)

Therm

Last reply Today at 8:46 AM · posted in DISH Network Support Forum

Am I the only one that hates what Dish did to their mobile app?

I thought I would come here and find lots of complaints about the update to the dish anywhere mobile app, but am not seeing any. It used to look just like the desktop webpage. Now you can no longer filter by sports channels or movie channels. Plus that they made it look like a big button telephone and you see fewer channels in the screen which requires more scrolling. Yes I realize you can look at sports then select which sport you want to look at, I just liked being able to see all sporting events in the guide with all other channels being filtered out. Am I alone in the wilderness on this?

8 Replies · 280 views

Load Replies (8) Reply Legacy View

Reactions: dishstaller

dishdude

Friday at 2:51 PM

I like the new look, it's a lot cleaner. I'm using it on one of those Onn streaming devices when I travel.

Reactions: charlesrshell

Therm

Friday at 3:39 PM

dishdude said:
I like the new look, it's a lot cleaner. I'm using it on one of those Onn streaming devices when I travel.

Yes a lot cleaner, glossier, and less functional. Someone trying to justify why they are making a big salary. "See look shiny"

Reactions: charlesrshell

navychop

Friday at 3:53 PM

"Big salary." Charlie. "?Big?"

Reactions: charlesrshell and dishdude

Tampa8

Friday at 4:01 PM

Seems in some ways better. Nicer layout, as others said maybe cleaner. Moving ahead in the guide is better.

Reactions: KAB and charlesrshell

scoob83

Today at 8:46 AM

Therm said:
I thought I would come here and find lots of complaints about the update to the dish anywhere mobile app, but am not seeing any. It used to look just like the desktop webpage. Now you can no longer filter by sports channels or movie channels. Plus that they made it look like a big button telephone and you see fewer channels in the screen which requires more scrolling. Yes I realize you can look at sports then select which sport you want to look at, I just liked being able to see all sporting events in the guide with all other channels being filtered out. Am I alone in the wilderness on this?

I think most are using it on a firestick or other device as an extra receiver, rather than their phone. Just a guess based on how I use it. 99% thru my firestick, 1% phone.

Reactions: llokey

View all replies (8)

dfergie

Staff member HERE TO HELP YOU!

Last reply Today at 7:35 AM · posted in TV Shows

Stargate SG-1 Discussion

Stargate SG-1 cancelled, Atlantis renewed

Monday - August 21, 2006 | by Darren Sumner

The future of Stargate is in question today, as SCI FI Channel has cancelled the long-running Stargate SG-1, Multichannel News reported today and a GateWorld source has confirmed. The news regrettably follows the airing of the show's milestone two-hundredth episode on Friday.

Stargate Atlantis, meanwhile, has been renewed for a fourth season, with the network hoping to see that the spin-off series can stand alone, according to a source.
Source Gateworld

2034 Replies · 184182 views

Load Replies (2034) Reply Legacy View

reubenray

Yesterday at 1:30 PM

I have gotten back into watching SG-1 and I have recorded most of the episodes to binge watch. What episodes are about the Antarctic or was this a movie? Also where could I watch the SG-1 movies?

osu1991

Yesterday at 2:00 PM

Watch Stargate SG-1 for Free Online | Pluto TV

Stargate SG-1 picks up where the blockbuster film left off as the SG-1 team sets out to explore the mysteries of the Stargate and the worlds beyond it in the pulse-pounding series which became a worldwide phenomenon and a science fiction classic. Stream Stargate SG-1 for free on Pluto TV.

pluto.tv

long_time_Dish

Yesterday at 3:47 PM

reubenray said:
I have gotten back into watching SG-1 and I have recorded most of the episodes to binge watch. What episodes are about the Antarctic or was this a movie? Also where could I watch the SG-1 movies?

Well, there are a couple involving the Antarctic. "Solitudes", S1 E17 (one of my favorites), Then, "Lost City', S7 E21 and E22. Then, in the SGA pilot, "Rising", S1 E1 and E2, it starts out in the Antarctic for about the first 20 minutes or so.

Reactions: Foxbat, osu1991 and dfergie

reubenray

Yesterday at 3:54 PM

long_time_Dish said:
Well, there are a couple involving the Antarctic. "Solitudes", S1 E17 (one of my favorites), Then, "Lost City', S7 E21 and E22. Then, in the SGA pilot, "Rising", S1 E1 and E2, it starts out in the Antarctic for about the first 20 minutes or so.

Which one has O'Neil being Ancients? I am at the end of Season 8 now.

long_time_Dish

Yesterday at 8:36 PM

reubenray said:
Which one has O'Neil being Ancients? I am at the end of Season 8 now.

If I understand your question, O'Neill had the Ancient's knowledge in the "Lost City" two-part episode. That was when Anubis attacked Earth and there was a big battle over Antarctica.

Reactions: dfergie and Foxbat

reubenray

Today at 7:35 AM

long_time_Dish said:
If I understand your question, O'Neill had the Ancient's knowledge in the "Lost City" two-part episode. That was when Anubis attacked Earth and there was a big battle over Antarctica.

Those are the episodes I am looking for. They are referred to a lot in the episodes I just recently watched.

Reactions: dfergie

View all replies (2034)

TFLEV

Today at 7:22 AM · posted in TFLEV

2027 BMW iX5 Walkaround & Review // They Have To Get This One Right!

Time for another AWESOME video from TFL Electric Vehicles!

View: https://www.youtube.com/watch?v=-Ca9w7HnuXg

Direct YouTube Link - 2027 BMW iX5 Walkaround & Review // They Have To Get This One Right!

0 Replies · 9 views

Replies Reply Legacy View

TVHabit

Last reply Today at 6:42 AM · posted in Free To Air (FTA) Discussion

Hybrid Dish setup

Picked up a sweet directv dish, mount, twin lnbs and a short cable.
Has anyone converted one to FTA? A Frankenstein of sorts...

6 Replies · 296 views

Load Replies (6) Reply Legacy View

Brct203

Oct 13, 2026

would probably also work well for NHK on 101W and possibly for PBS on 99W. I used one for a while on 30W. Just keep in mind that because it's undersized for those satellites, it might work fine in clear weather but won't have much margin to account for signal degradation during rain/snow

Reactions: TVHabit

one_db_compression

Oct 13, 2026

If you can find one, the Shaw / Star Choice 75e ellipticals are great for use on 97, 99, and 101W. They are really just rebranded ChannelMaster 75 cm reflectors and use linear LNBFs by default out of the box.

Everyone else's mileage may vary.

Reactions: TVHabit

TVHabit

Sunday at 10:12 AM

I have read that some have converted this type dish but after giving it a good look, it's the lnb conversion that is the bottleneck. Does anyone have a picture of their attempt to configure the lnb? I watched a video on youtube from the save it for parts guy and he used duct tape! Guess it worked but I'm thinking something a bit more permanent!
Thanks to all for your interest and replies...

Titanium

Sunday at 3:38 PM

Many of us have used a universal LNBF mount (or get creative with L brackets and plumbers tape - perforated metal strapping). Use a few inches of aluminum tube (or a piece of 1x2" lumber) to extend the support arm (replacing the plastic mount used by DirecTV and Dish) to place the LNBF throat opening at the correct distance from the reflector, the correct height and at the correct angle. Nothing magical... simply place the new linear LNBF in the center at the same distance, height and angle as the current combo.
www.amazon.com/Universal-Single-Bracket-Holder-FTA-US/dp/B074L85WK2

Reactions: FTA4PA

k4otl

Today at 6:42 AM

To add: 101W Ku seems to be (one of if not the) strongest for me, and if I only had Ku I definitely want 101W for the music mux, it's robust FEC and strong signal help a lot. I've thought about using a used Dish/DirectTV dish at my Dads to supplement his OTA (mainly for my benefit when I visit

)

View all replies (6)

Peter Parker

Supporting Founder Lifetime Supporter

Last reply Yesterday at 10:34 PM · posted in DISH Network Support Forum

DISH Hopper 3 Software Version 713 Is Out

No idea what improvements might be involved.

24 Replies · 1122 views

Load Replies (24) Reply Legacy View

Reactions: LQQK and reubenray

naptime

Sunday at 1:05 AM

I'm getting fabulous picture on Ch. 148 4k, but zero audio with H713. This is with a recorded show (Notre Dame game). Anyone else have this? Audio is fine on every other channel.

Reactions: charlesrshell

jsmit86

Yesterday at 9:57 AM

naptime said:
I'm getting fabulous picture on Ch. 148 4k, but zero audio with H713. This is with a recorded show (Notre Dame game). Anyone else have this? Audio is fine on every other channel.

It's a known issue.
For a temporary fix, go into the menu, Audio, and turn Dolby Audio "OFF". You will have PCM stereo audio.

I was able to give the tech ops team some data logs so they could diagnose the problem, and they rolled me back to H708 temporarily. It fixed that issue.

They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.

Reactions: Foxbat, Almighty1, reubenray and 3 others

long_time_Dish

Yesterday at 3:57 PM

jsmit86 said:
They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.

Oh, you mean "soon"? :biggrin

Reactions: Foxbat and charlesrshell

Almighty1

Yesterday at 4:07 PM

jsmit86 said:
It's a known issue.
For a temporary fix, go into the menu, Audio, and turn Dolby Audio "OFF". You will have PCM stereo audio.

I was able to give the tech ops team some data logs so they could diagnose the problem, and they rolled me back to H708 temporarily. It fixed that issue.

They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.

I guess they will be busy when lots of people start asking for rollbacks to H708 now that you mention that downgrades of software does exist because it will likely fix the OTA Single Tuner and the IR Remote problems in H710-H713.