They WOULDN'T? If he/she was my agent, they'd get a reaming over that. If you have DHPP, they could've RA'D it. Ask them to do that next time, and if they don't ask to speak to a supervisor. That is unacceptable. We could even
sell you one, although we rarely do as they cost more than sending a tech.
I understand your frustration about waiting for the tech. I felt bad for one customer I had call yesterday. He wouldn't get a tech until August 2. I offered to waive the charge for the tech due to the long wait, but he naturally was upset due to the wait. I felt bad for him, so what I did was also give him time with out service credit for that time period, and told him to contact a local retailer as the credit I gave him will cushion the cost of the retailer. Point is, there are techs who do understand, and I'm sorry you got one that maybe did not.
Had two service calls today.. Both called me this morning. Both had called dish and got a week to a week and a half wait for someone to come out. They were tickled to get me out there today to take care of them. so they would have TV this weekend. And my service call rate was less than what Dish quoted them.. Use your local dealer. For the first sale and afterwards. And when you want something done right the first time.
Sounds like you are one of the good ones, but I've heard horror stories about just the opposite.
I was give a 15 day wait on my last service call. Feel lucky. I knew it was the 622 Receiver but the CSR did not and refused to send me one.
15 days later a Technician come out and tells me I need another 622 Receiver.
What was the issue with the receiver?