"Remember, Voom owes US a "service" and they make a profit. We do not owe them anything. I hope Voom remembers that."
Actually, my understanding is they're quite a ways away from making a profit.
And yes, you DO owe them something...that being paying your bill in full, and on time...but that's not really the issue here.
If you read threads over on HomeTheaterSpot, you'll find tons of folks who are PO'd at D*, and that company has been in business for a lot longer than VOOM. I can't count the number of posts from people who were told they'd get the Superbowl in HD, only to find out the waivers were never filed, or they didn't know they had to request a waiver, etc.
And that's only ONE issue that people had with them. So it's not so much a VOOM issue, in that regard, but it's an industry issue. Cable reps have always been notorious for poor service and their lack of understanding their own product. VOOM didn't get to clone their reps from some pristine CSR source
They all come from the same pool of US, and they all make mistakes. If you think you were treated unfairly, then by all means, you should leave. But if you're leaving because you think that the "CSR grass" is greener somewhere else, or you're somehow teaching them a lesson, I'd do a little research first.
Anyway, I'm done.