I see the $9 disclaimer on my bill too but I don't see a credit.
The other thing you forgot is that Dish is charging a receiver service fee for the first receiver. It is just that this fee is not broken out on the bill as a separate line item. Also, unlike all of the other fees we have been discussing, this first receiver fee is specifically listed as a rental fee, which is exactly the type of fee that Dish is now not allowed to charge on purchased receivers. From the fine print on the back of any Dish bill:
"An equipment rental fee of $9 per month for the first receiver may be included in your base package price. This rental fee may be subject to tax in your State."
So, Dish is now obligated to credit back this $9 fee (or at least replace it with a new, lower fee) if the first receiver on the account happens to be purchased. Also, in my earlier post which you just quoted, I was not referring to the DVR service fee. My point was that even if the first receiver fee was zero (as you incorrectly claimed when you said it was waived) then Dish, by their own statement, is still obligated to lower that fee. Of course, the only way they could lower such a fee is to give us a monthly bill credit for having a purchased receiver.
That is precisely the point of this discussion: Dish's billing system is screwed up, and is not crediting back the first purchased receiver correctly. Of course, in my case, with the $15 Locals Only core package, removing that $9 fee (which is included in the base package price) would lower my bill to only $6 per month.I see the $9 disclaimer on my bill too but I don't see a credit.
Does it say anywhere on there that the DVR service and the receiver service are not the same service? If it's not clear, tie goes to the runner.
Dish is a 16 billion dollar market cap company. Do you think that they might have been able to run a pricing change web page to which they
refer subscribers for "more information" past their corporate legal team to make sure it made sense and was defensible?
Here are a couple of line items from my December bill, before the price change:
12/20/20 - 01/19/21 Equipment
Hopper DVR Service 15.00
Joey Receiver 7.00
Joey Receiver 7.00
Here are the relevant line items from my January 22 bill:
01/20/21 - 02/19/21 Equipment
Hopper DVR Service 15.00
01/20/21 - 02/19/21 Add-Ons
Access For Add'l TV 5.00
The word "service" appears exactly one time on each bill, before and after the price change, and it refers to the Hopper 3. So, a reasonable person would conclude that a pricing change web page that refers to "Hopper 3" and the word "service" and "$15.00" would be referring to the only service fee referenced on either bill which is the Hopper service.
Take care.
Sure, I'll post to the thread. Sometimes it seems like everything's negotiable. When I was trying to clarify this on the chat, the person said something like "we only have access to certain offers" and I said something like "I'm not looking for an OFFER, I'm just looking to clarify billing."Let me know if she actually calls back and permanently applies the discount.
Please realize that I was asking if in the web page mydish.com/infocenter , it is in any way clear that there are two kinds of service fees. Clearly it is not clear from that web page, nor from before and after actual bills. Frankly it does not matter how clear or unclear that has been in the past. In the present case, the web page is intended to put forth what the pricing deal is going forward. If it doesn't do that, clearly this causes people to be unclear (including multiple levels of Dish personnel) about what the h*ll the web page is trying to say.The DVR fee has always been clear.
I assume your list predates the Hopper Duo.The DVR fee has always been clear. The DVR fee came out with the 510 because people were too cheap to pay upfront for the equipment, so they decided to subsidize the DVR and charge monthly....but now I'm sure they'll claim it's for guide programming.
View attachment 150125
I assume your list predates the Hopper Duo.
The better question is why is the fee built-in in the first place? Dish could have simplified this, and made all of this clearer from the start, by simply always itemizing each fee as a separate line item. I have always said that the built-in rental fee should not apply to accounts with purchased receivers. It is just that now, there is a new law specifically prohibiting Dish from charging such a fee on purchased receivers. Therefore, all of Dish's fees on purchased equipment, including the fee built into the base package price, need to be adjusted accordingly.Why is there a requirement to waive the fee built in? Honestly, the obligation portion of this isn’t exactly an obligation.
I have not heard anything back from DISH yet and nothing has changed in mydish account for my owned Hopper 3 service fee. I am going to call the Loyalty department Thursday if I still haven't heard back from DISH.Just got my DISH TV bill (see pic). I have two H3s one owned, two 4KJs, & two WJs both owned. As you can tell on my bill I am still being charged for both H3s at $15 each. So I called the Loyalty department and asked why I am still paying $15 for my owned H3 when it should be $10. The CSR had to get with his supervisor and found out there is an issue with their billing system for owned H3s so they submitted a work ticket. Should see an adjustment in 72 hours.
The DIRT team doesn’t support this page anymore. The ones that are here have to refer you back to the chat option for anything account specific at all. They cannot assist on SG anymore(or other webpages). They even shut the DIRT teams Dish website down.Where is the DIRT team. Scott are you seeing this? Maybe you can light a Fire under them to get involved since it affects a lot of Hopper owners.
Well they could at least stop in and say hi!The DIRT team doesn’t support this page anymore. The ones that are here have to refer you back to the chat option for anything account specific at all. They cannot assist on SG anymore(or other webpages). They even shut the DIRT teams Dish website down
This isWell they could at least stop in and say hi!
This is straight off their avatar: DISH Support | SatelliteGuys.US Last seen yesterday at 5:43.The DIRT team doesn’t support this page anymore. The ones that are here have to refer you back to the chat option for anything account specific at all. They cannot assist on SG anymore(or other webpages). They even shut the DIRT teams Dish website down.
It’s my understanding they still come by, and might offer some general assistance, but they do not do anything account specific any more. I will go looking for the post from Dirt where they broke down the massive changes to their responsibilities.This is
This is straight off their avatar: DISH Support | SatelliteGuys.US Last seen yesterday at 5:43.
And on this particular issue, 2021 Dish Pricing, chat is pretty useless and refers you to calling in to Account Specialists, who refer you to Loyalty, who refers to Senior Resolution Specialists.They send you to chat support for further assistance.
In years past, whenever major questions about Dish pricing (or even rumors about upcoming changes to Dish pricing) happened, Scott himself would get involved, and get in touch with his contacts at Dish, so he could post the real answers here himself. Now, Scott has been notably silent in this thread, even with all of the legitimate questions (and issues with the information on the InfoCenter page) that have been posted here.Where is the DIRT team. Scott are you seeing this? Maybe you can light a Fire under them to get involved since it affects a lot of Hopper owners.
Apparently the DIRT team is taking a DIRT Nap.Where is the DIRT team.
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