4K Joey Won't Wake Up without Resetting

R

rickyinman

Thread Starter
Well-Known SatelliteGuys Member
Jul 18, 2012
29
7
TN
I have the Hopper 3 and one 4K Joey. I have the Joey connected to a Sharp TV with CEC turned on. At least 50% of the time, the Joey has to be reset (holding the power button down for 15+ seconds) after the TV has been off for an hour or more. I called Dish support and they put me through a routine of resetting my DSL modem, wireless access point, Hopper, and Joey. Of course, that fixed nothing. I have checked all of my connections. Has anyone else had this issue?
 
J

JS_racer

SatelliteGuys Pro
Mar 18, 2007
294
76
Twin Cities MN
What does the 4k joey do? Does the light on the box turn on?
What is displayed on the tv when the Joey needs resetting?
 
R

rickyinman

Thread Starter
Well-Known SatelliteGuys Member
Jul 18, 2012
29
7
TN
The light on the Joey does come on, but there's a blank screen. There is no message on the screen.
 
HipKat

HipKat

SatelliteGuys Master
Pub Member / Supporter
Aug 25, 2017
10,853
17,238
Pekin, IL
What software version is on the Joey, the Hopper itself and what does the Hopper show under available Joey software? There will be a series of numbers on that entry. How long have you had these installed?
 
R

rickyinman

Thread Starter
Well-Known SatelliteGuys Member
Jul 18, 2012
29
7
TN
Joey version is U485. The Hopper version is U506. The available Joey Software: W150 W204 U284 U485 U550. Both were installed February 2016.
 
HipKat

HipKat

SatelliteGuys Master
Pub Member / Supporter
Aug 25, 2017
10,853
17,238
Pekin, IL
Hmm, well the Hooper and Joey are behind by 1 version (507 and 486) but that shouldn't be an issue. I know software mismatches can cause that "black screen" issue and it's something running rampant in the new installs lately (although somehow, I managed to avoid these "issues" i keep reading about techs having......). SO it doesn't get stuck on refreshing when you power up or anything? My best uneducated guess is it's a problem with the Joey. Might be time to get a tech to come out and replace it
 
J

JS_racer

SatelliteGuys Pro
Mar 18, 2007
294
76
Twin Cities MN
Sure the TV input is correct?? Should be a stand by screen on the Joey. Is that on before turning the box on??
Could it be a sync issue, HDMI I assume?
 

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