4K Joey Won't Wake Up without Resetting (1 Viewer)

rickyinman

Thread Starter
Well-Known SatelliteGuys Member
Jul 18, 2012
29
7
TN
I have the Hopper 3 and one 4K Joey. I have the Joey connected to a Sharp TV with CEC turned on. At least 50% of the time, the Joey has to be reset (holding the power button down for 15+ seconds) after the TV has been off for an hour or more. I called Dish support and they put me through a routine of resetting my DSL modem, wireless access point, Hopper, and Joey. Of course, that fixed nothing. I have checked all of my connections. Has anyone else had this issue?
 

rickyinman

Thread Starter
Well-Known SatelliteGuys Member
Jul 18, 2012
29
7
TN
The light on the Joey does come on, but there's a blank screen. There is no message on the screen.
 

HipKat

SatelliteGuys Master
Pub Member / Supporter
Aug 25, 2017
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Pekin, IL
What software version is on the Joey, the Hopper itself and what does the Hopper show under available Joey software? There will be a series of numbers on that entry. How long have you had these installed?
 

rickyinman

Thread Starter
Well-Known SatelliteGuys Member
Jul 18, 2012
29
7
TN
Joey version is U485. The Hopper version is U506. The available Joey Software: W150 W204 U284 U485 U550. Both were installed February 2016.
 

HipKat

SatelliteGuys Master
Pub Member / Supporter
Aug 25, 2017
8,952
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Pekin, IL
Hmm, well the Hooper and Joey are behind by 1 version (507 and 486) but that shouldn't be an issue. I know software mismatches can cause that "black screen" issue and it's something running rampant in the new installs lately (although somehow, I managed to avoid these "issues" i keep reading about techs having......). SO it doesn't get stuck on refreshing when you power up or anything? My best uneducated guess is it's a problem with the Joey. Might be time to get a tech to come out and replace it
 

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