4K Joey Won't Wake Up without Resetting

[rickyinman]

I have the Hopper 3 and one 4K Joey. I have the Joey connected to a Sharp TV with CEC turned on. At least 50% of the time, the Joey has to be reset (holding the power button down for 15+ seconds) after the TV has been off for an hour or more. I called Dish support and they put me through a routine of resetting my DSL modem, wireless access point, Hopper, and Joey. Of course, that fixed nothing. I have checked all of my connections. Has anyone else had this issue?

 

[JS_racer]

What does the 4k joey do? Does the light on the box turn on?
What is displayed on the tv when the Joey needs resetting?

 

[rickyinman]

The light on the Joey does come on, but there's a blank screen. There is no message on the screen.

 

[HipKat]

What software version is on the Joey, the Hopper itself and what does the Hopper show under available Joey software? There will be a series of numbers on that entry. How long have you had these installed?

 

[rickyinman]

Joey version is U485. The Hopper version is U506. The available Joey Software: W150 W204 U284 U485 U550. Both were installed February 2016.

 

[HipKat]

Hmm, well the Hooper and Joey are behind by 1 version (507 and 486) but that shouldn't be an issue. I know software mismatches can cause that "black screen" issue and it's something running rampant in the new installs lately (although somehow, I managed to avoid these "issues" i keep reading about techs having......). SO it doesn't get stuck on refreshing when you power up or anything? My best uneducated guess is it's a problem with the Joey. Might be time to get a tech to come out and replace it

 

[JS_racer]

Sure the TV input is correct?? Should be a stand by screen on the Joey. Is that on before turning the box on??
Could it be a sync issue, HDMI I assume?