$5 transaction fee for adding program?

T

talk000

Thread Starter
SatelliteGuys Family
Dec 11, 2003
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5
I tried to add MLB EI on line but the web site did not work. I then called the 800 number to add this. I was told there was a $5 transaction fee for adding programing through the CSRs. I did not follow up with questions since they agreed to waive the fee and I could barely understand the CSR who was reading from a script anyway, but when did Dish start charging $5 to add programing througn a CSR and what all does this apply to? Seems dumb.
 
damaged

damaged

SatelliteGuys Pro
Jun 22, 2005
2,605
1
South of Heaven
talk000 said:
I tried to add MLB EI on line but the web site did not work. I then called the 800 number to add this. I was told there was a $5 transaction fee for adding programing through the CSRs. I did not follow up with questions since they agreed to waive the fee and I could barely understand the CSR who was reading from a script anyway, but when did Dish start charging $5 to add programing througn a CSR and what all does this apply to? Seems dumb.

Sounds like they got the idea from D*, if you call D* to order PPV (instead of using the website or remote), you pay for a 'assistance' fee, but, there is no 'assistance' charge for adding to your programming packages.
 
n0qcu

n0qcu

Supporting Founder
Supporting Founder
Sep 7, 2003
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Yup, E* has always charged a $5 fee for ordering PPV by phone to a CSR. MLB EI is considered PPV.
 
damaged

damaged

SatelliteGuys Pro
Jun 22, 2005
2,605
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South of Heaven
I assume this is done to try and steer the customer to use the other (non-human) methods, to reduce call load on the CSRs, rather than trying to make a buck.
 
Van

Van

SatelliteGuys Master
Jul 8, 2004
9,316
1
Virginia Beach
damaged said:
I assume this is done to try and steer the customer to use the other (non-human) methods, to reduce call load on the CSRs, rather than trying to make a buck.

Hasnt worked yet, the next ploy is a call center in hong kong.
 
Claude Greiner

Claude Greiner

SatelliteGuys Master
Supporting Founder
Sep 8, 2003
13,225
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Detroit - The Paris of the Midwest
The only time the $5 fee is waived when your buying a season ticket, and not an individual game. In addition, any PPV event that is $50 or more like a Tyson fight they let you talk to a CSR to order without penalty,
 

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