My 522 has been freezing up about once a day for the last week or so.
I have to hold down the power button for 15 seconds, or unlug it (for 15 seconds of course), then let it boot up. I get a Hard Drive diagnostic screen (599 in upper right corner). It runs through, then works fine for another day or so before freezing up again.
So I finally called Dish, figuring my hard drive was going and they'd send me a new unit. However, the CSR asked if i had it plugged into a surge suppressor. I said yes (as it is plugged into a powerstrip), and he said the next time it happens to plug it directly into a wall outlet and see if that takes care of it, because sometimes surge supressors cause problems!
Never heard that one before. I figured if I said I didn't use a surge suppressor, he'd yell at me (lol).
He also said they couldn't troubleshoot it unless the problem was actually occuring. I happened to call them right after it recovered from the last freeze, so he said they couldn't do anything! Of course, I don't know what he could do with totally frozen unit over the phone - it's gotta boot and run diagnostics before you have any access. Whatever.
Anyway, is what he says legit, or was he just trying to get rid of me fast?
Guess I'll find out soon enough, as it's likely to freeze up tomorrow (if it doesn't, I'll move it to a wall outlet anyway)
The 522 is about 15 months old. I've also had a 622 for about a month or two with no problems. At one point, the 522's HD filled up, but right now there's about 22 hours record time available.
I have to hold down the power button for 15 seconds, or unlug it (for 15 seconds of course), then let it boot up. I get a Hard Drive diagnostic screen (599 in upper right corner). It runs through, then works fine for another day or so before freezing up again.
So I finally called Dish, figuring my hard drive was going and they'd send me a new unit. However, the CSR asked if i had it plugged into a surge suppressor. I said yes (as it is plugged into a powerstrip), and he said the next time it happens to plug it directly into a wall outlet and see if that takes care of it, because sometimes surge supressors cause problems!
Never heard that one before. I figured if I said I didn't use a surge suppressor, he'd yell at me (lol).
He also said they couldn't troubleshoot it unless the problem was actually occuring. I happened to call them right after it recovered from the last freeze, so he said they couldn't do anything! Of course, I don't know what he could do with totally frozen unit over the phone - it's gotta boot and run diagnostics before you have any access. Whatever.
Anyway, is what he says legit, or was he just trying to get rid of me fast?
Guess I'll find out soon enough, as it's likely to freeze up tomorrow (if it doesn't, I'll move it to a wall outlet anyway)
The 522 is about 15 months old. I've also had a 622 for about a month or two with no problems. At one point, the 522's HD filled up, but right now there's about 22 hours record time available.
