622 Surround Sound Issues

[Technician1313]

Hi, a friend of mine has a 622 receiver connected via HDMI to a surround sound amp. (Samsung HT-D6500W)

He has been experiencing some weird issues with his audio. Some channels, it seems that certain tracks are missing from the audio, and the volume changes drastically on different channels.

I suggested he try using an optical cable, to transmit the sound, but I think he's still having issues. Has anyone ever experienced something similar?

Thanks!

 

[KAB]

Has he tried a power plug reboot of the 622?

 

[TG2]

the key here.. is that if some channels are fine.. and others are not.. that its more likely to be something in the source or the rebroadcast and not the equipment.

If watching commercial TV .. should pay extra attention to see if audio changes during commercials.. when I'm watching LateNight with Craig F ... often the sound is more left centric (haven't gone to any length to investigate it) and then when commercials come on.. suddenly I'm getting consolidated audio primarily from the center speaker... when the show comes back from commercial, the audio changes back to how it was before the commercial. That's how I know its not me.. its something in the signal .. etc..