I have a leased 722 with software version 618 that started doing constant reboots. A call to tech support on the first day of the problem resulted in the csr telling me I need a replacement and it will arrive today. The point of posting the issue is to see if anyone has any advice on how I can get this thing running long enough to write down my timers. I do use dish's sling guide, so suggestions from that angle are welcome as well!! Here's what's happening...
It started while I was watching the news Monday morning. No changes in setup or settings recently. This is the sequence I am referring to when I say "reboot": Fan noise gets really loud and TV goes blank from lack of signal, all lights on receiver go off and fan goes silent for 15 seconds or so. Loud fan noise returns and the mode light and TV1 and TV2 lights come on. The next symptoms have changed over the past few days so I will explain what was happening and what is now happening (each will pick up where I left off here - the three lights lighting up)...
On Monday it would reboot and the 3 lights would stay on and it would come up with the acquiring signal screen. It would eventually go through the 5 steps and I could use the receiver as normal (live or DVR'ed). It would stay working for no more than 3 minutes and then would reboot and repeat the whole process. I tried disconnecting all cables and cords and found it would boot for longer (not consistent) times. I focused my attention on transferring some of my recorded stuff to my external. Initially I couldn't use the external, but found that after leaving it on the acquiring signal screen for 5 minutes or so, I could connect the sat 1 coax briefly and it would let me start accessing the external (didn't think I had the feature activated until I did that, I guess). I could also leave the HDMI connected. I was only able to transfer a couple of programs and the symptoms got worse...
Tuesday the sequence was the same, but it started rebooting much more frequently. It would bring up the searching for signal screen, but would only stay on it for a minute or so and go through the reboot process again.
By Tuesday night it got worse. Now instead of the three lights staying on, they flash once and then just the green TV1 light comes back on. It stays on until it reboots. Rebooting is happening so fast now that the signal acquisition screen doesn't even come on.
While having all cords disconnected helped get me to the acquiring a signal screen the first day or so, that doesn't even work anymore. During that time, however, I did notice that if it was sitting on the signal acquisition screen, the instant I would try to connect either sat 1 or sat 2 coax to the coax terminal on the receiver, it would instantly start a reboot. That became pretty consistent. It should be noted, though, that NOT connecting the coax would end up in a reboot also, just not as quickly. I tried disconnecting (and even removing) the grounding block for the coax and this had no affect.
I have also tried unplugging the power cord for varying lengths of time (including overnight) with no change in symptoms. When the problem started, the recevier was plugged in to a surge protector. I have since been plugging it directly into a wall outlet to rule out the protector. This has not helped either.
I couldn't care less about the physical receiver. It's leased and being replaced. I am upset about losing so much recorded content and timers, though. If anyone has any suggestions to get it resurrected long enough for me to even just take a couple of pics of my timer list, that would be wonderful! (This is the third 722 I have had die (completely unrelated issues with previous ones) so I am upgrading to a 722k this time so I can save my timers and settings in the remote and won't have to worry about this if it happens again!)
I am a little concerned that there may be an issue with the dish / cabling that could be causing this I wouldn't want it to hurt my new receiver. Should I be concerned? My house is less than 6 years old and the cabling was run by E* subs right after it was built. I can't remember which 2 dishes I have installed. One is almost 6 years old, oval, and is pointed at 110/119. The other is smaller and is only a couple of years old. It was added to pick up my locals on 61.5. They both feed into one switch, but I am not sure the model. Two lines of coax (one for sat 1 and one for sat 2) go from the switch to the receiver. If model numbers of dishes and switch would help, I can provide them tonight.
Thanks so much in advance. SatGuys members are the best!
It started while I was watching the news Monday morning. No changes in setup or settings recently. This is the sequence I am referring to when I say "reboot": Fan noise gets really loud and TV goes blank from lack of signal, all lights on receiver go off and fan goes silent for 15 seconds or so. Loud fan noise returns and the mode light and TV1 and TV2 lights come on. The next symptoms have changed over the past few days so I will explain what was happening and what is now happening (each will pick up where I left off here - the three lights lighting up)...
On Monday it would reboot and the 3 lights would stay on and it would come up with the acquiring signal screen. It would eventually go through the 5 steps and I could use the receiver as normal (live or DVR'ed). It would stay working for no more than 3 minutes and then would reboot and repeat the whole process. I tried disconnecting all cables and cords and found it would boot for longer (not consistent) times. I focused my attention on transferring some of my recorded stuff to my external. Initially I couldn't use the external, but found that after leaving it on the acquiring signal screen for 5 minutes or so, I could connect the sat 1 coax briefly and it would let me start accessing the external (didn't think I had the feature activated until I did that, I guess). I could also leave the HDMI connected. I was only able to transfer a couple of programs and the symptoms got worse...
Tuesday the sequence was the same, but it started rebooting much more frequently. It would bring up the searching for signal screen, but would only stay on it for a minute or so and go through the reboot process again.
By Tuesday night it got worse. Now instead of the three lights staying on, they flash once and then just the green TV1 light comes back on. It stays on until it reboots. Rebooting is happening so fast now that the signal acquisition screen doesn't even come on.
While having all cords disconnected helped get me to the acquiring a signal screen the first day or so, that doesn't even work anymore. During that time, however, I did notice that if it was sitting on the signal acquisition screen, the instant I would try to connect either sat 1 or sat 2 coax to the coax terminal on the receiver, it would instantly start a reboot. That became pretty consistent. It should be noted, though, that NOT connecting the coax would end up in a reboot also, just not as quickly. I tried disconnecting (and even removing) the grounding block for the coax and this had no affect.
I have also tried unplugging the power cord for varying lengths of time (including overnight) with no change in symptoms. When the problem started, the recevier was plugged in to a surge protector. I have since been plugging it directly into a wall outlet to rule out the protector. This has not helped either.
I couldn't care less about the physical receiver. It's leased and being replaced. I am upset about losing so much recorded content and timers, though. If anyone has any suggestions to get it resurrected long enough for me to even just take a couple of pics of my timer list, that would be wonderful! (This is the third 722 I have had die (completely unrelated issues with previous ones) so I am upgrading to a 722k this time so I can save my timers and settings in the remote and won't have to worry about this if it happens again!)
I am a little concerned that there may be an issue with the dish / cabling that could be causing this I wouldn't want it to hurt my new receiver. Should I be concerned? My house is less than 6 years old and the cabling was run by E* subs right after it was built. I can't remember which 2 dishes I have installed. One is almost 6 years old, oval, and is pointed at 110/119. The other is smaller and is only a couple of years old. It was added to pick up my locals on 61.5. They both feed into one switch, but I am not sure the model. Two lines of coax (one for sat 1 and one for sat 2) go from the switch to the receiver. If model numbers of dishes and switch would help, I can provide them tonight.
Thanks so much in advance. SatGuys members are the best!
