722 / L677 Problem (1 Viewer)

JM42

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Got 677 a couple days ago.

Since then most (but not all) of the Dish On Demand options give me the "Attention 789 This feature is available only if your receiver is connected to your broadband..."

Reciever is definately online - I can Sling just fine.

If I go into network setup and "reset connection" then things will work for a while.

Anyone else seen this?
 

ZachS@DISH

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Jun 14, 2011
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Got 677 a couple days ago.

Since then most (but not all) of the Dish On Demand options give me the "Attention 789 This feature is available only if your receiver is connected to your broadband..."

Reciever is definately online - I can Sling just fine.

If I go into network setup and "reset connection" then things will work for a while.

Anyone else seen this?

I have not ran into this yet. Can you please PM me your account information so I can submit a Technical Problem Report?
 

eddie willers

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Sep 15, 2003
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Mine loses it all the time. Menu/6/3 will show Broadband as being "connected", but it takes a Menu/6/1/9/1/2 reset to get it to clear the warning and allow streaming.
 

powerhouse1960

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Mine loses it all the time. Menu/6/3 will show Broadband as being "connected", but it takes a Menu/6/1/9/1/2 reset to get it to clear the warning and allow streaming.
I have the same problem every time it reboots at night or you do a power reset you have to test connection to make it work.
Its OK till next reboot
 

JM42

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I have the same problem every time it reboots at night or you do a power reset you have to test connection to make it work.
Its OK till next reboot

Not here. Its only good for a short time after reset (maybe 5 minutes, maybe a couple hours), and its not on all items in the on demand menu(all movies->new releases works most of the time).

This only started after 677, never happened prior.
 

TheKrell

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I do not have this problem on my 722/L677, nor on my 612's. D-link WirelessN router w/GigE on both sides and through all switches in the house. All receivers hardwired.
 

TG2

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Feb 7, 2011
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and you've manually unplugged the power cord.. waited a minute and plugged back in?


well then you HAVE been run on the gauntlet of Dish support.. :) I do love to poke at dish sorry.. :)

... and that you can sling without a problem.. thus the network itself is not dropping .. any chance that your firewall/router is logging any denial of service attacks? or logging strange packets?

and the receiver is that on the same network (ip-wise) ... its not segmented, multihomed, etc (though again that would normally cause sling not to work too) ... is your dish receiver keeping the same IP every time you check it?

On the inbound connectivity side .. the thinking is if something is nixing the inbound from Dish that logs receiver status ... which would more likely be unrelated to Sling's connections (Dish Remote Access was alive before sling ever entered the picture) such that something might be dropping packets (maybe on purpose because it thinks its invalid, etc)

Just to confirm there were no changes to the network either.. no new router, no firmware change, no new wired/wireless devices, and you're not seeing any other internal networking related problems (some app on my sister's or house mate's iphones suddenly started causing riffs in the wireless here... so I moved them onto another router and that quieted everything back down again)

Just throwing out ideas...
 

JM42

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Just throwing out ideas...

I haven't traced every conversation the box has had, but be assured there are no LAN issues. No unusual traffic. Nothing has changed in setup other than the new firmware.
 

powerhouse1960

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Not here. Its only good for a short time after reset (maybe 5 minutes, maybe a couple hours), and its not on all items in the on demand menu(all movies->new releases works most of the time).

This only started after 677, never happened prior.
You are correct I thought it was good till the nightly reboot but after your post I started checking it more same thing you have
its software for sure
 

JM42

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You are correct I thought it was good till the nightly reboot but after your post I started checking it more same thing you have
its software for sure

Do you have a Sling adapter? My 722K is fine, but no adapter on it. Thought I would put the adapter on the K and see if the problem followed.
 

JM42

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Just for the record - I got L721 a couple nights ago. The "not connected" issues have gone away.
 

pjsjeep

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Just for the record - I got L721 a couple nights ago. The "not connected" issues have gone away.
I have the L721 but my connection issue still continue??? I sling live tv but not connect to the DVR... I know there are alot of threads on this subject on here.
 

JM42

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I have the L721 but my connection issue still continue??? I sling live tv but not connect to the DVR... I know there are alot of threads on this subject on here.

I'll keep an eye on mine and post if it "comes back." It was so persistent for me with 677 that I feel pretty confident it is fixed, but it may just be better and not gone.
 

JM42

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I'll keep an eye on mine and post if it "comes back." It was so persistent for me with 677 that I feel pretty confident it is fixed, but it may just be better and not gone.

For the record, my problem is back. It was only good for anotther day or so. Since then the issue is back and as bad as ever. I have done all the standard conection checks,unlug/replug, etc.

No changes to the net at all for at least a couple months. My 722K is fine. This started with L677 and is still there with L721.
 

TG2

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For the record, my problem is back. It was only good for anotther day or so. Since then the issue is back and as bad as ever. I have done all the standard conection checks,unlug/replug, etc.

No changes to the net at all for at least a couple months. My 722K is fine. This started with L677 and is still there with L721.
Its not being discussed wide spread, so seems possible something else internally is wrong.. PM one of the Dish IRT team..

http://www.satelliteguys.us/forum.php

go to the bottom of the page .. you'll find the RED colored members are the Dish IRT team.
 

JM42

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Its not being discussed wide spread, so seems possible something else internally is wrong..
Zach already has it.

Three or four threads at this point and a (very) quick count shows about ten folks reporting the issue, all starting up about the same time with 677/721/BBMP.

Too much of a coincidence to not be related.
 

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