722K Freeze/Reboot Problem

[bf3000]

My 722K recently started having some issues. The picture freezes, but the sound continues (sometimes) for a few seconds. Then everything freezes, and the remote won't do anything. After a few minutes, the receiver will reboot, but sometimes it will not finish the boot up process before it reboots again. I have unplugged every cable from the receiver, unplugged the receiver, and reconnected everything. Sometimes it will work for a few hours, sometimes for a few minutes. I suspect it is either an overheating issue or a hard drive issue. I have had the receiver for a long time (I actually got it the day after the 722k was officially released) and have never had a problem. Any suggestions?

 

[3HaloODST]

Is there any particular function/menu that you are using when this occurs?

 

[bf3000]

No - it seems to occur at anytime. Last night, it happened while watching a recorded show. Today it happened (multiple times) while my kids were watching Nickelodeon in 'live' mode.

 

[3HaloODST]

If you have an EHD I'd suggest putting all of your shows on it and getting DISH to replace your 722k.

 

[bf3000]

That's what I've been trying to do - unfortunately, the receiver usually doesn't cooperate long enough to get much off. It looks like it is a hard drive problem. A few minutes ago, after multiple reboots, it gave me a Warning 981 and said that it was doing a boot recovery.....doesn't look good. Do you know how fast Dish usually ships replacements? A lot of season finales are coming up over the next few weeks, and my wife will not be pleased if she misses them.

 

[MaryB@SlingTV]

That's what I've been trying to do - unfortunately, the receiver usually doesn't cooperate long enough to get much off. It looks like it is a hard drive problem. A few minutes ago, after multiple reboots, it gave me a Warning 981 and said that it was doing a boot recovery.....doesn't look good. Do you know how fast Dish usually ships replacements? A lot of season finales are coming up over the next few weeks, and my wife will not be pleased if she misses them.

Sounds like a hard drive issue, if you would like to PM me your account info I can take a look and see how soon we can get a replacement. Shipping one via UPS usually take 3-5 days. Please let me know if I can assist you in any way!

 

[rickc]

Normally, I hate "Me Too's", but this exact trouble sequence struck my 722k a little over two weeks ago. (My 722k had been flawless until this sequence began.)

As for DISH, they were quick to RMA the DVR and send me a replacement.