I managed to convince them to send me a 722 back a few years ago. For the 922, they told me no. I threatened to cancel and switch to cable and they still said no. Not even Exec Relations could override it.
As it sits, I'm kinda glad since I would probably want to switch to XiP anyway.
Sorry. An absurd exaggeration on my part, which really only applies to an original install. Still, you made the point very well. Why is a tech needed to swap a 922 in and a 722 out when there is no cabling involved? Are they all of a sudden going to install the network where there was none before? No; they'll just offer a wireless adapter or Slinglink.