im living in an apartment complex, so i have to get dish with a different company , at the beginning i notice that i been missed 4 hd channels ( univision, galavision , telefutura and fox soccer channel) so i call the customer service and they said that there sending a tech to fix it, and he said that those channels are in a different transponder and he said that he dont carry those transponders, so the channels cannot be added, my question is how hard is to add the transponder to get the channels? or he just dont want to do it?