Activating HD DVR

[Cub]

Hello all

Anyone having trouble lately activating a brand new hr24 on an att migrated account? They claim to only want to activate genies. Doesn’t matter if it’s for an additional receiver or replacement.

Thanks

 

[raoul5788]

I haven't heard this before but it's not surprising. Have you tried calling back and talking to a different CSR?

 

[comp9]

Well where did you get it from

 

[Jimbo]

Is this (HR24) the only recvr on the account (active )

 

[raoul5788]

Well where did you get it from

Good point. You can't add a box that ATT didn't supply.