Android app (network error)

Discussion in 'SatelliteGuys Support Center' started by RidgeRunner, Sep 16, 2018.

  1. RidgeRunner

    RidgeRunner Topic Starter SatelliteGuys Guru

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    Does anyone know if there is a problem with the android app? When I try to login I get a error that says network error please try again. I uninstalled and reinstalled the app with no luck.
     
  2. harshness

    harshness SatelliteGuys Master

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    This may be related to primestar31's issue with the Securi firewall.

    Are you using the app on your home Wi-fi or through your device's wireless connection?
     
  3. RidgeRunner

    RidgeRunner Topic Starter SatelliteGuys Guru

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    I've tried both. No luck
     
  4. Scott Greczkowski

    Scott Greczkowski Scanning the Skies!
    Staff Member HERE TO HELP YOU!

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    I don’t have my android device here so I can’t test it tonight. (I accidentally left it at work on Friday.

    But good news is the iOS version is working.


    Sent from my iPhone using the SatelliteGuys app!
     
  5. dishdude

    dishdude SatelliteGuys Master
    Supporting Founder

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    No issues on Android here.
     
  6. Juan

    Juan Supporting Founder
    Supporting Founder

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    What device are you using and what software version?

    Sent from my SM-G950U using the SatelliteGuys app!
     
  7. RidgeRunner

    RidgeRunner Topic Starter SatelliteGuys Guru

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    Samsung S7 edge (Samsung-SM-G935V)
    app 7.1.55 (Build 400201, Base on 30550009)
     
  8. HIFI

    HIFI Resident Psycho
    Lifetime Supporter

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    All good here.

    Sent from my Note 8 using the SatelliteGuys app!
     
  9. RidgeRunner

    RidgeRunner Topic Starter SatelliteGuys Guru

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    well, I cleared the memory for the app and the data cache. Works fine now.

    Sent from my SM-G935V using the SatelliteGuys app!
     
    Foxbat, Tampa8 and KE4EST like this.

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