Hi lemonfarmer,
For more info on your problem, you should see this thread in the other forum:
http://www.satelliteguys.us/showthread.php?t=20335 As Simon correctly points out in that thread, they're not supposed to activate it for you. It has been standard policy to not do it for a while now, but apparently some people are still having luck getting it done. In a surreal twist, the guy that answered Simon's e-mail (and dodged the question) is actually the same person that activated a 522 for another member who posted in the thread.
So I guess you can follow the advice of some in that thread and just hope for the best. Good luck.