Any E* customers hear audio problems on Disney HD channel?

Indiana627

Indiana627

Thread Starter
SatelliteGuys Pro
Oct 6, 2005
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Vestal, NY
First off, I'm a D* customer. The reason I'm starting a post on the E* side is to get some information. Ever since we got Disney HD in early April, we (not just me but many other D* customers so it's not my equipment) can hear an audio distortion during some shows. It always seems to happen around the 18-20 minute mark of the show (so 7:18-7:20 or 7:48-7:50) for example. It will last for about 45-60 seconds.

It's hard to describe what it sounds like, but it sounds like all the audio is being highly digitized (kinda a mix of the audio going through a TalkBox (like Peter Frampton's "Show Me The Way"), a fax machine sound, and the way the Cylons talked in the original Battlestar Galactica ("By your command"), or a weak AM radio station with lots of interference).

I record the Wiggles at 7AM eastern for my daughter and hear it a lot in that show. Other shows that it's been heard in are Mickey Mouse Clubhouse, My Friends Tigger and Pooh, Little Einsteins and Hannah Montana to name a few. It doesn't happen every day during these shows, so it's a little unpredictable.

Have any E* customers heard this?

Thanks for the feedback.
 
KyDave

KyDave

Supporting Founder
Supporting Founder
Dec 3, 2003
675
7
Kentucky
Yes, I noticed it on a recording of High School Musical 2 (from a week ago I believe) a couple of times during the movie (ok, my daughter asked me what was wrong with the sound!) and also to a lesser extent with a recording of a Wendy Wu (or something like that) movie. Just as you describe - a two minute or so patch of distorted, digitized sound.
 
Indiana627

Indiana627

Thread Starter
SatelliteGuys Pro
Oct 6, 2005
410
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Vestal, NY
Well I guess that means the problem is with Disney then. I'm pretty sure the D* engineers have contacted Disney about it. Just hope it gets fixed soon. Thanks.
 
shamsway

shamsway

Member
Oct 31, 2006
10
0
Lexington, KY
I've noticed the same. Sounds like the sound is going through very high compression, then it rights itself after a bit...
 
Indiana627

Indiana627

Thread Starter
SatelliteGuys Pro
Oct 6, 2005
410
0
Vestal, NY
dishquality@echostar.com for all audio /video complaints.
I think it's a Disney problem since both D* and E* customers are hearing it. But, writing to E* may prompt them to pressure Disney to fix it. I hope the D* engineers have contacted Disney about this since we've had this channel longer and were the first to experience this problem. I'm 100% sure the D* engineers are aware of this problem.
 
ltownsend

ltownsend

SatelliteGuys Pro
Sep 27, 2007
156
6
Coral Springs, FL
I have a 722 and my second non-HD set has audio problems on most of the channels. NBC is the worst - I have the sound to the max just to hear what's being said. Many other stations sound tinny and echo-y.
 
teamlazyboy

teamlazyboy

SatelliteGuys Pro
Nov 28, 2007
277
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Arab, AL
i had that problem this moring, my year old daughter was watching disneyHD on the nonHD tv in my bedroom while i was asleep. she woke me up saying something was wrong with the TV, it was a horrible digital sound. I swapped to the SD feed and there was no problem.
 
Sphagnum

Sphagnum

SatelliteGuys Family
May 15, 2008
59
0
Haha, I heard that couple of days ago and started freaking out that my speakers were blown or something.... almost sounded like blown speakers, but not really. Heard it twice in Disney and actually heard it once yesterday, for like 10 seconds, on FOX during the Nascar race...
 

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