- Jun 15, 2006
After a series of failing 622 receivers, getting new ones and returning them to Dish I finally have two good working receivers, but apparently Dish says they never received the last broken one that I sent back. I had to jump through hoops to get them to send me a return label as they never included one with the last replacement receiver that they shipped me, then there was confusion over the proper RA number to use as they issued me a couple of different ones. After using the label they sent with the RA number they told me to use they say they haven't gotten the receiver back and are going to charge my account $400 for an unreturned receiver. I do not have a tracking number as the label they sent was different from the regular UPS labels and did not have a tear off on the bottom with the number on it. In addition the store that I shipped it from has closed up shop and after three weeks of phone tag with their corporate office they say they have no info for me on the UPS tracking of my package. I was told by UPS that if Dish issued me a return label then they should have the tracking number associated with that return label, but Dish tells me they do not have such information. Can anyone think of anything I can do? While losing $400 is not going to force me to be homeless I do not want to lose that much money over something like this, I can find much better uses for the money. Please do not tell me how stupid I am for not writing down the tracking number, I know already, but I have never had a problem in the past returning equipent to them. Thanks for any suggestions.