Anybody have Starlink through Dish?

[Darrell S]

I was just wondering if you have problems can you call DISH, or do you have to chat with Gronk or Grok or whatever Starlink calls their AI customer service?
I know that was the longest incorrect sentence in history, but I'm old and just don't care.

 

[tsunami2311]

You still get people from dish when you call, no if they know what they talking that another story, would assume you talking to dish about dish related stuff and starlink about starlink?

these day if it automated system I keep hit 0 or say talking to person till I get a person,

 

[navychop]

"Representative" sometimes works.

 

[NYDutch]

You still get people from dish when you call, no if they know what they talking that another story, would assume you talking to dish about dish related stuff and starlink about starlink?

these day if it automated system I keep hit 0 or say talking to person till I get a person,

Dish also offers Starlink.

Starlink Internet and DISH TV | DISH

Bundle the best DISH TV and internet package and save!

www.dish.com

 

[nelson61]

I'm old and just don't care.

I like that quote and have used it myself

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[tsunami2311]

Dish also offers Starlink.

Starlink Internet and DISH TV | DISH

Bundle the best DISH TV and internet package and save!

www.dish.com

Them offering it dont mean the provide support for it which what OP asked

 

[Jim5506]

Dish is merely the conduit for payment.

For support go directly to StarLink.

 

[NYDutch]

Dish is merely the conduit for payment.

For support go directly to StarLink.

If your support issue requires a truck roll, will it be from Dish or Starlink...

 

[HipKat]

If your support issue requires a truck roll, will it be from Dish or Starlink...

Dish, depending on the issue. If't is mounting, alignment, etc, Dish. Not sure if it's equipment failure, but I presume Starlink would mail you whatever it was

 

[Nebugeater]

If it were me and I wanted both, I would keep my systems separate and not bundle one company through another. That never seems to end well. Might save a few bucks, but likely very few, and in the end it can cost way more.

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[profish]

There is no bundle advantage with doing star through dish other than they will provide a 3rd party for installs. Star does not do in any way truck rolls or provide in person tech support other than installation in some areas again from a 3rd party and after that your on your own and back to AI and ticket support. Do not think a contract is involved going through dish as there is none direct from star but as was mentioned I would also keep them separate if I still had dish. Multiple plans available depending on location and in some places there is a one time congestion fee of anywhere from $100 to up to $1500 I have read of (residential plans) and assume that would not be removed by going through dish same as if you though you could get out of the fee by buying from a third party instead of direct from star as you will get hit upon registration. Overall have had them 4 years now and zero issues other than 2 world wide blackouts a couple years apart and only lasted a few hours. 100% recommend.

 

[Darrell S]

congestion fee of anywhere from $100 to up to $1500 I have read of (residential plans)? So after you get the equipment and are activating service they can hit you with up to 1500 extra. I think I'll just keep my crappy WISP service. It does just fine with 720p videos which is all I need as far as picture quality.

 

[navychop]

I think we can be assured that the idea could have been better phrased. I cannot see such a charge for most.

 

[arlo]

Don't know about Starlink resellers. But for the ka band broadband ISP's, I think it shows the slow decline in folks having alternatives.
I turned some friends with a BnB on to Starlink some 2 years ago. Nothing but good stuff coming from them.
With (who was it...Hughesnet?). Hunters would show up and after a bit. "Brickwalled". Speed slowed to a crawl because their data was consumed for the month.
And the "go outside and sweep the dish" thing in snow. Dishy makes enough heat to melt light snow. They learned to park it during heavy snow for until it subsided. For them out in the sticks. Before, it was Hughesnet or no-net.
Wildblue and a few others did their campaign in this area. Fizzled. Ka band broadband might please some. Until you actually experience Starlink. And the BnB couple? No problems talking with tech support because so far they haven't needed it. The dude did a self install. No aiming to speak of. Some cable routing. Done. Pay the bill and watch for deals.

 

[profish]

congestion fee of anywhere from $100 to up to $1500 I have read of (residential plans)? So after you get the equipment and are activating service they can hit you with up to 1500 extra. I think I'll just keep my crappy WISP service. It does just fine with 720p videos which is all I need as far as picture quality.

You will be notified upon registering a store bought or when you buy direct from star if there is a congestion fee in your area and then have the choice to continue or not. This is a one time fee and can be avoided by using a roam plan which does cost more a month but no congestion fees come with that plan. The very best thing to do first is just go on the star site and put in your details like you were purchasing and you will immediately know of your location status concerning that fee. After if no fee then buy direct from star or someplace like home depot, best buy and maybe a couple more.

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[Darrell S]

So they notify you during ordering process instead of surprising you when trying to activate. Ok that sounds better

 

[telstar_1]

"Congestion" fee? is that for like paying extra to jump the line when they're maxed on capacity? WildBlue should have thought of that

 

[jackson85]

Don't know about Starlink resellers. But for the ka band broadband ISP's, I think it shows the slow decline in folks having alternatives.
I turned some friends with a BnB on to Starlink some 2 years ago. Nothing but good stuff coming from them.
With (who was it...Hughesnet?). Hunters would show up and after a bit. "Brickwalled". Speed slowed to a crawl because their data was consumed for the month.
And the "go outside and sweep the dish" thing in snow. Dishy makes enough heat to melt light snow. They learned to park it during heavy snow for until it subsided. For them out in the sticks. Before, it was Hughesnet or no-net.
Wildblue and a few others did their campaign in this area. Fizzled. Ka band broadband might please some. Until you actually experience Starlink. And the BnB couple? No problems talking with tech support because so far they haven't needed it. The dude did a self install. No aiming to speak of. Some cable routing. Done. Pay the bill and watch for deals.

I have Fiber Optic for my Internet, and love it. It is based out of Illinois, and probably will stick with them vs. Frontier and Starlink.

I was just wondering if you have problems can you call DISH, or do you have to chat with Gronk or Grok or whatever Starlink calls their AI customer service?
I know that was the longest incorrect sentence in history, but I'm old and just don't care.

 

[profish]

"Congestion" fee? is that for like paying extra to jump the line when they're maxed on capacity? WildBlue should have thought of that

No it is because that area is pretty close to capacity right now and more of a deterrent to those that have other options that just want to jump on the starlink wagon and try to get them to use the alternatives available to them. As I said earlier you can avoid it by getting a roam/mobile plan instead of residential which is still unlimited but does cost a little more a month.

 

[profish]

I was just wondering if you have problems can you call DISH, or do you have to chat with Gronk or Grok or whatever Starlink calls their AI customer service?
I know that was the longest incorrect sentence in history, but I'm old and just don't care.

Dish wont be able to do anything other than provide an install and maybe tweaking service like the dish as all issues go thru a ticket to Starlink. There are two real numbers for Starlink in the US and Canada that seem to come and go and those are for connection issues only. I have had Star for 4 years now with zero issues or need to contact them and the only outages I have had is 2 over the 4 years when Starlink went down worldwide both times but only lasted a couple of hours.

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