A Directv friend - subscriber calls me and asks me to help lead her thru the sat setup process...seems her local channels disappeared. Going to "local channels" in the guide listed the la locals 391,393,397 and 399, and a 697? When she went to the "custom" list, the first channel was 78.
I thought one of the lnb's had gone bad that fed the locals, but it didn't make any sense to me that they wouldn't be an option in the custom list.
She finally called Customer Service (?) and was told that it was just a "re-authorization" ?????
Is that how Directv re-authorizes subscribers? by turning off their locals????
Anyone else have this experience?
She's been with Directv for several years.
I thought one of the lnb's had gone bad that fed the locals, but it didn't make any sense to me that they wouldn't be an option in the custom list.
She finally called Customer Service (?) and was told that it was just a "re-authorization" ?????
Is that how Directv re-authorizes subscribers? by turning off their locals????
Anyone else have this experience?
She's been with Directv for several years.