So we received our new credit cards, and I went to update them on Netflix and on Dish. This task was very quick and extremely easy to do on Nextflix website. Dish was another story.
You can tell that this is my first experience with changing a credit card expiration date on a Dish autopay account. After 12 years of paying by mail, we had to go to paperless autopay to get the free HD for life 2 years ago. At least our obligation is up.
Even though we were dinged for our most recent auto-payment just 9 days ago, Dish said I had to "zero balance" by making next month's payment before I could update the card's expiration date. Nothing in my account would change but the card's expiration date. I tried to make that @!#$ payment online at Dish's site so I could change the expiration date. This was unsuccessful - same message kept popping up even after I clicked submit.
So I ended up calling Dish, talking to some guy in India who didn't speak English all that well (big shock there), and was so ticked at this archaic, inflexible Dish accounting system (or maybe it is just some bizarre, hare-brained policy) that I was ready to cancel. We have been Dish subs for 14 years. As the Indian transfers me to someone who will close our account, the wife starts begging me not to pull the plug. After about 10 minutes on hold first with some soft music, then very loud music, I get a rather nice young man from somewhere in the US on the phone who says pretty much what the Indian said. He further says the card will not be dinged in June, I won't have another auto-payment until July, the auto-payment date won't change, etc. Of course, he still is required to process the "balance" of a month's payment to zero out the account. To keep some marital harmony, we still have Dish.
For a high-tech company to have such a painful process just to change the lousy expiration date of the credit card on file is beyond belief!! You can bet ACSI hasn't asked anyone who has gone through this process if they are happy with Dish's customer service.
Thanks for the opportunity to vent. :rant:
You can tell that this is my first experience with changing a credit card expiration date on a Dish autopay account. After 12 years of paying by mail, we had to go to paperless autopay to get the free HD for life 2 years ago. At least our obligation is up.
Even though we were dinged for our most recent auto-payment just 9 days ago, Dish said I had to "zero balance" by making next month's payment before I could update the card's expiration date. Nothing in my account would change but the card's expiration date. I tried to make that @!#$ payment online at Dish's site so I could change the expiration date. This was unsuccessful - same message kept popping up even after I clicked submit.
So I ended up calling Dish, talking to some guy in India who didn't speak English all that well (big shock there), and was so ticked at this archaic, inflexible Dish accounting system (or maybe it is just some bizarre, hare-brained policy) that I was ready to cancel. We have been Dish subs for 14 years. As the Indian transfers me to someone who will close our account, the wife starts begging me not to pull the plug. After about 10 minutes on hold first with some soft music, then very loud music, I get a rather nice young man from somewhere in the US on the phone who says pretty much what the Indian said. He further says the card will not be dinged in June, I won't have another auto-payment until July, the auto-payment date won't change, etc. Of course, he still is required to process the "balance" of a month's payment to zero out the account. To keep some marital harmony, we still have Dish.
For a high-tech company to have such a painful process just to change the lousy expiration date of the credit card on file is beyond belief!! You can bet ACSI hasn't asked anyone who has gone through this process if they are happy with Dish's customer service.
Thanks for the opportunity to vent. :rant:
