Are you experiencing an issue with your 3rd party remote since the newest Hopper update?

[Foxbat]

I think I have a separate issue with our Hopper 3 when watching/recording a 4K event. I have had many instances of it spontaneously restarting when I "disturbed" it during a 4K event. I learned to not touch the remote after a given point.

But it might be the IR code subroutine and 4K that make it touchy. I'll try it Wednesday night during the NLCS Game 3.

 

[JeffN9]

I think I have a separate issue with our Hopper 3 when watching/recording a 4K event. I have had many instances of it spontaneously restarting when I "disturbed" it during a 4K event. I learned to not touch the remote after a given point.

But it might be the IR code subroutine and 4K that make it touchy. I'll try it Wednesday night during the NLCS Game 3.

I was having similar issues last night while watching and recording the NLCS game on 148. When I tried resuming the game at one point the screen went blank and I couldn't get my H3 to respond to any remote commands. Eventually the Hopper went to a HD channel but still no remote response. After a while the Hopper went into a re-boot cycle. This happened at least 3 times. I was using an IR universal remote only.

A little frustrating to have the game broken up like that but at least the Brewers won

 

[bookworm370]

Excellent suggestion.

Yea, I've only been a CIO for the last 30 years!
Trust me, when something important breaks, they get to own it!

 

[Astroman3427]

Loaded H713 software on my Hopper 3 last week. Have not seen any change in the IR/RF remote issues with my Harmony 700.
Has Dish acknowledged this is a problem and are they committed to fixing it?
I'd be happy to roll back to last July.

 

[long_time_Dish]

Loaded H713 software on my Hopper 3 last week. Have not seen any change in the IR/RF remote issues with my Harmony 700.
Has Dish acknowledged this is a problem and are they committed to fixing it?
I'd be happy to roll back to last July. <-----|

Absolutely!!!---------------------------------------------|

 

[reubenray]

Loaded H713 software on my Hopper 3 last week. Have not seen any change in the IR/RF remote issues with my Harmony 700.
Has Dish acknowledged this is a problem and are they committed to fixing it?
I'd be happy to roll back to last July.

I got 713 a few days ago and nothing has changed concerning the IR/RF remote issues.

 

[long_time_Dish]

My Hopper 3 updated itself to H713 last week and the IR issue is worse now. On H711, I could be on an SD channel for several hours and the IR side of my H3 would still be responsive without my having to tap the View button on my Pronto Pro every 15 minutes. Now, if I stay even on an SD channel without tapping the View button at least once an hour, it becomes unresponsive to my Pronto Pro without tapping the View button at least 5-20 times, just like on the HD and 4K channels. So, H713 actually made the issue worse.

brittanygarden