Are you experiencing an issue with your 3rd party remote since the newest Hopper update?

[Foxbat]

I think I have a separate issue with our Hopper 3 when watching/recording a 4K event. I have had many instances of it spontaneously restarting when I "disturbed" it during a 4K event. I learned to not touch the remote after a given point.

But it might be the IR code subroutine and 4K that make it touchy. I'll try it Wednesday night during the NLCS Game 3.

 

[JeffN9]

I think I have a separate issue with our Hopper 3 when watching/recording a 4K event. I have had many instances of it spontaneously restarting when I "disturbed" it during a 4K event. I learned to not touch the remote after a given point.

But it might be the IR code subroutine and 4K that make it touchy. I'll try it Wednesday night during the NLCS Game 3.

I was having similar issues last night while watching and recording the NLCS game on 148. When I tried resuming the game at one point the screen went blank and I couldn't get my H3 to respond to any remote commands. Eventually the Hopper went to a HD channel but still no remote response. After a while the Hopper went into a re-boot cycle. This happened at least 3 times. I was using an IR universal remote only.

A little frustrating to have the game broken up like that but at least the Brewers won

 

[bookworm370]

Excellent suggestion.

Yea, I've only been a CIO for the last 30 years!
Trust me, when something important breaks, they get to own it!

 

[Astroman3427]

Loaded H713 software on my Hopper 3 last week. Have not seen any change in the IR/RF remote issues with my Harmony 700.
Has Dish acknowledged this is a problem and are they committed to fixing it?
I'd be happy to roll back to last July.

 

[long_time_Dish]

Loaded H713 software on my Hopper 3 last week. Have not seen any change in the IR/RF remote issues with my Harmony 700.
Has Dish acknowledged this is a problem and are they committed to fixing it?
I'd be happy to roll back to last July. <-----|

Absolutely!!!---------------------------------------------|

 

[reubenray]

Loaded H713 software on my Hopper 3 last week. Have not seen any change in the IR/RF remote issues with my Harmony 700.
Has Dish acknowledged this is a problem and are they committed to fixing it?
I'd be happy to roll back to last July.

I got 713 a few days ago and nothing has changed concerning the IR/RF remote issues.