Logitech Remote Not Working After Software Update?

[reubenray]

I got the new software update yesterday morning at 1:35AM and now my Logitech remote does not work with the H3 receiver. Anyone else having this problem and how do I fix it?

 

[tanman]

Which remote and do you have a plus? How do you know you got the software update?

 

[cpdretired]

I got the new software update yesterday morning at 1:35AM and now my Logitech remote does not work with the H3 receiver. Anyone else having this problem and how do I fix it?

Logitech discontinued software May of 2025. When it was active you had to have their software on your PC sign to make changes. No such auto updating ever existed.

 

[Scott Greczkowski]

No I believe he's talking about a Hopper software update.

I don't have my Harmony's anymore and have been mainly using the 60.0 remotes

 

[reubenray]

No I believe he's talking about a Hopper software update.

I don't have my Harmony's anymore and have been mainly using the 60.0 remotes

Yes I am taking about the H3 software update.

 

[dishstaller]

I tell you what....that latest update really "fixed" a lot of things didn't it!!

 

[Bobby]

What is the software version you updated to, H711? I have H711 and a Logitech Harmony, H665, and it is working just fine with my Hopper 3. I do not have Hopper+. Ensure that you have IR enabled on your Hopper. With your Dish remote press Home twice, go to Remote Control, go down to Infrared Reception and turn it on. If you have a Hopper+ some of your buttons on your Harmony remote will not work at all.

 

[reubenray]

What is the software version you updated to, H711? I have H711 and a Logitech Harmony, H665, and it is working just fine with my Hopper 3. I do not have Hopper+. Ensure that you have IR enabled on your Hopper. With your Dish remote press Home twice, go to Remote Control, go down to Infrared Reception and turn it on. If you have a Hopper+ some of your buttons on your Harmony remote will not work at all.

I have version H711. I checked for the infrared reception and it was on already. I also have the H665 remote. I also have been going through the MyHarmony remote settings, but I have had no luck yet.

 

[Bobby]

I have version H711. I checked for the infrared reception and it was on already. I also have the H665 remote. I also have been going through the MyHarmony remote settings, but I have had no luck yet.

Try a plug pull on your Hopper 3 for a minute and then plug it back in and let it reboot.

 

[reubenray]

Try a plug pull on your Hopper 3 for a minute and then plug it back in and let it reboot.

The Logitech remote worked some and then not again this morning. I did the hard reboot and it is working right now.

 

[reubenray]

The remote is not working now.

 

[tanman]

I haven't got the update yet so I cant say yay or nay.I have a One.

 

[cpdretired]

Using a Logitech Harmony 700. Recieved H711 on the EA. Remote working normal. Did you try reinstalling the battery.

 

[reubenray]

I have found out that if I push the help button on the Harmony 665 remote and go through the questions it works for a while.

 

[Bobby]

I have found out that if I push the help button on the Harmony 665 remote and go through the questions it works for a while.

That tells me it is an issue with your Harmony. You might try to reload the remote with the Harmony app. That still works well.

 

[KAB]

711 and my 665 are getting along just fine!

 

[reubenray]

That tells me it is an issue with your Harmony. You might try to reload the remote with the Harmony app. That still works well.

How would I go about doing this and how do I find what software version I have?

 

[Bobby]

How would I go about doing this and how do I find what software version I have?

How did you program your Harmony to begin with? You loaded all the devices, etc, on a computer Harmony app and then when you had it all loaded you transfered that programming to you Harmony remote. Simply pull up that Harmony app on your computer and login and tell it to load the programing to the remote. It will ask you to plug your Harmony remote into a USB port on your computer and it will reprogram the remote. It will be a duplicate of what you already have unless you changed some programming. Hopper software version doesn't matter.

 

[KAB]

How did you program your Harmony to begin with? You loaded all the devices, etc, on a computer Harmony app and then when you had it all loaded you transfered that programming to you Harmony remote. Simply pull up that Harmony app on your computer and login and tell it to load the programing to the remote. It will ask you to plug your Harmony remote into a USB port on your computer and it will reprogram the remote. It will be a duplicate of what you already have unless you changed some programming. Hopper software version doesn't matter.

He"ll probably need to make a tiny change somewhere (like order of device turn on) to trigger the sync button.

 

[reubenray]

How did you program your Harmony to begin with? You loaded all the devices, etc, on a computer Harmony app and then when you had it all loaded you transfered that programming to you Harmony remote. Simply pull up that Harmony app on your computer and login and tell it to load the programing to the remote. It will ask you to plug your Harmony remote into a USB port on your computer and it will reprogram the remote. It will be a duplicate of what you already have unless you changed some programming. Hopper software version doesn't matter.

I was referring to the Harmony remote software.

This morning I uninstalled the H3 and the "Watch TV" activity from my Harmony remote. I then reinstalled the H3 and setup the "Watch TV" activity. It is working right now. I will update later today to let everyone know if everything is still working OK.