I reported the same thing a few months ago with the same response from everyone. The thing is, I could swear that in the past (more than a year ago), I was able to see all my recordings, much greater than the 570 we can see now. And Dish crows that the Hopper can support up to 20TB of external storage! What's the point if you have to connect a dozen small disks? it's so stupid and I am convinced it a bug that was added a number of software releases ago. But, as other have stated, Dish doesn't give a crap. I had a 3TB drive (not large by today's standard) that was about 60% full. I added a second 2TB drive and it took many days to transfer half of my recordings to the 2nd drive. It's a royal pain in the butt because you have to move them to the Hopper first, and then to the other drive. What makes it worse, if you select more than 3 or 4 recordings at a time, the Hopper gives up with an error and you have to do a reboot to continue. Their support for EHDs is garbage. My old Vip 722K was much more robust, even though it only supported up to a 2TB drive.