Audio keeps changing on Comcast Box. Help!!

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stejamand

Thread Starter
SatelliteGuys Family
Dec 21, 2008
112
32
Eugene, OR
The audio settings on my grandma's Comcast cable box keeps changing randomly. Every couple weeks it has been changing from English with descriptive video off to Spanish with descriptive video on. Several channels change to Spanish or lose audio. This has been going on for the past couple months. It cannot be the box or the TV, both have been changed. I'm at a loss for an explanation. The remotes don't have an SAP button, and I know she isn't going in to the menu and changing it herself.
 
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primestar31

primestar31

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Does she ever use another remote control for a different device? I've seen that happen, and perhaps the other remote has a button with a discrete code that also changes the audio on the Comcast box.

One of my controllers turns on the stereo randomly, lol.
 
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stejamand

Thread Starter
SatelliteGuys Family
Dec 21, 2008
112
32
Eugene, OR
All other remotes are hidden, and as far as I know, there is no SAP control on the Comcast remotes.
 
primestar31

primestar31

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Is the Comcast cable device RF remote capable? If so, maybe there's a neighbor that's on the same remote channel, and it changes hers.
 
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stejamand

Thread Starter
SatelliteGuys Family
Dec 21, 2008
112
32
Eugene, OR
I don't think it could be a neighbour. Her house isn't close to any other.
 
andy_horton

andy_horton

SatelliteGuys Pro
Dec 28, 2010
901
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Northwest Georgia
The audio settings on my grandma's Comcast cable box keeps changing randomly. Every couple weeks it has been changing from English with descriptive video off to Spanish with descriptive video on. Several channels change to Spanish or lose audio. This has been going on for the past couple months. It cannot be the box or the TV, both have been changed. I'm at a loss for an explanation. The remotes don't have an SAP button, and I know she isn't going in to the menu and changing it herself.
I know when I had Comcast, it changed to Spanish. I finally called and they had me push the "D (or C)" button on the remote. Fixed it. I don't remember what kind of remote I had, but I do know it fixed it immediately. Call and ask. I know it's a simple fix. I still don't know how it got switched. Hope this helps!! Andy
 

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