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Audio keeps changing on Comcast Box. Help!!

S

stejamand

SatelliteGuys Family
Original poster
Dec 21, 2008
112
32
Eugene, OR
The audio settings on my grandma's Comcast cable box keeps changing randomly. Every couple weeks it has been changing from English with descriptive video off to Spanish with descriptive video on. Several channels change to Spanish or lose audio. This has been going on for the past couple months. It cannot be the box or the TV, both have been changed. I'm at a loss for an explanation. The remotes don't have an SAP button, and I know she isn't going in to the menu and changing it herself.
 
Reactions: andy_horton
Does she ever use another remote control for a different device? I've seen that happen, and perhaps the other remote has a button with a discrete code that also changes the audio on the Comcast box.

One of my controllers turns on the stereo randomly, lol.
 
All other remotes are hidden, and as far as I know, there is no SAP control on the Comcast remotes.
 
Is the Comcast cable device RF remote capable? If so, maybe there's a neighbor that's on the same remote channel, and it changes hers.
 
I know when I had Comcast, it changed to Spanish. I finally called and they had me push the "D (or C)" button on the remote. Fixed it. I don't remember what kind of remote I had, but I do know it fixed it immediately. Call and ask. I know it's a simple fix. I still don't know how it got switched. Hope this helps!! Andy
 
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