Bad Information on the Guide

I

inazsully

Thread Starter
SatelliteGuys Pro
Feb 15, 2010
899
56
Sun City West, AZ
I know that Dish is not responsible for the accuracy of guide information. This situation is a problem for people though. For instance, in today's guide (Saturday) the Sci-Fi channel shows episode #59 of Primeval at 7PM as a original show date as today 12-10-2011. Then later at 11PM it shows episode #59 of Primeval as a original show date of 6-21-2011. This type of poor information happens too frequently to be ignored. It is a real problem for those wanting to record these shows. I realize that it's not Dish's job to make up the guides but they do pay someone to perform this task.
 
Z

ZachS@DISH

SatelliteGuys Pro
Jun 14, 2011
1,726
171
Denver, Colorado
Can you please send me your account number so I can submit a technical problem report to try and get the escalated?
 
Last edited:
navychop

navychop

Member of the Month - July 2014!
Pub Member / Supporter
Lifetime Supporter
Jul 20, 2005
54,094
19,362
Northern VA
I must ask, what does his account number have to do with this problem?

It's a known issue, we all put up with it. It's annoying, but hardly a major issue. Surely there are ways of submitting problem reports without specifically naming any particular customer.
 
Z

ZachS@DISH

SatelliteGuys Pro
Jun 14, 2011
1,726
171
Denver, Colorado
I must ask, what does his account number have to do with this problem?

It's a known issue, we all put up with it. It's annoying, but hardly a major issue. Surely there are ways of submitting problem reports without specifically naming any particular customer.

For every report we send we have to include an account that is having the issue. I am not 100% since I don't work in the department that gets the reports but I believe it is so they can track the issue and get a number of how many customers have the same problem.
 
dsimmon9

dsimmon9

SatelliteGuys Family
Pub Member / Supporter
Dec 6, 2006
36
12
New Orleans, LA
I just checked my guide and Primeval is not listed at all. My guide shows Snowmageddon. One of us must have the wrong information.
 
osu1991

osu1991

SatelliteGuys Master
Sep 4, 2004
9,909
2,342
Broken Arrow, Oklahoma
It happens on a lot of shows now that broadcast outside of the country first. I record new episodes of Mantracker on Science Channel and I have to manually restore the repeat to record because it has the Canadian air date on the repeat, while the first showing, which has a conflict in my recordings, has the US air date.
 
I

inazsully

Thread Starter
SatelliteGuys Pro
Feb 15, 2010
899
56
Sun City West, AZ
Yep, it's not a big deal just a minor annoyance. Not really sure how they can correct it but we'll never know if they don't try and then they can tell us it's unavoidable.
 
dwarren2

dwarren2

SatelliteGuys Pro
Pub Member / Supporter
Oct 30, 2003
4,076
287
Rochester, NY Region
This has been an on going problem with Tribune Media Services. There have been other threads about the same topic. I go into the daily schedule of my timers so I can skip duplicates that are scheduled to be recorded due to this issue.
 
P

pjsjeep

SatelliteGuys Guru
Pub Member / Supporter
Oct 22, 2008
135
33
Tuscaloosa AL
Happening with Flashpoint that is now showing on the US shows on ION instead of CBS. I am have to set my dvr to record ALL instead of NEW then reading the details to see if I have seen it........When on CBS though, didn't have any problems........
 
KAB

KAB

SatelliteGuys Master
Pub Member / Supporter
Lifetime Supporter
Sep 20, 2005
20,800
4,142
Fishers, IN
Happening with Flashpoint that is now showing on the US shows on ION instead of CBS. I am have to set my dvr to record ALL instead of NEW then reading the details to see if I have seen it........When on CBS though, didn't have any problems........
As mentioned earlier regarding Primeval, Flashpoint originated on Canadian TV. When on the U.S. networks, they treat it as brand new. But on cable, it's the original/country dates.
 

Similar threads

P
Replies
2
Views
846
JIGGIEFLY
JIGGIEFLY
J
Replies
5
Views
1K
tasmithe
T
R
Replies
19
Views
1K
ChadT41
ChadT41
H
Replies
6
Views
1K
ltd76gold
ltd76gold

Users Who Are Viewing This Thread (Total: 0, Members: 0, Guests: 0)

Latest posts

Top