bad weather question
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If one box is fine and the other goes bad for a few days then there is an issue.
#1) Loss of signal only happens in really bad weather and once the weather passes so does the problem.
#2) What happens to 1 should happen to the other.
If it takes a couple days for the issue to go away, I would guess there is a good possibility that moisture is getting in some part that effects that receiver ad is shorting the line out.
When it dries out, the picture comes back.
Check all your connections, mutiswitch, ground block, any splices in the line.
#1) Loss of signal only happens in really bad weather and once the weather passes so does the problem.
#2) What happens to 1 should happen to the other.
If it takes a couple days for the issue to go away, I would guess there is a good possibility that moisture is getting in some part that effects that receiver ad is shorting the line out.
When it dries out, the picture comes back.
Check all your connections, mutiswitch, ground block, any splices in the line.
thanks, we had all sorts of problems in past 2yr with my room and i am handycapped and directv is my life, my mom is thinking about having them moving the dish over to my of the house and having them run everything new, because you can't even imagine how frustrating directv is!
To be sure and help the tech when he arrives and if you can do this....try switching the locations of the receivers. You would disconnect the lines from the back of one receiver...move it to the other location and swap the lines...power cord, sat line and TV line. If the problem "moves" you know the problem is the receiver. If the known to be good receiver fails when moved you know it is a problem in the line.
While the problem is probably an outside fitting,,,,,,try shaking any lines inside and see if you can make the receiver fail.
Intermittent problems are hard to track down but your equipment should work as advertised.
Joe
While the problem is probably an outside fitting,,,,,,try shaking any lines inside and see if you can make the receiver fail.
Intermittent problems are hard to track down but your equipment should work as advertised.
Joe
You will be ok just report the problem....might want to sign up for the protection plan at the same time...$6.00 / mo I think. Have the tech rerun or test every exterior line, fitting and switch to fix your problem. They do it every day.
Report how it goes.
Joe
Report how it goes.
Joe
Really weird.
Unfortunately, every customer has bad employees.
Sounds like you have been getting them.
Call back, hopefully you will get somebody that will help on the first try.
If they don't, you ask to speak to a supervisor (I don't know if it will help).
Stay on the phone until they agree to send a tech out.
If you can't keep calling back.
They idea of swapping receivers around first though is a really good one.
Although I don't believe it is a receiver issue, it eliminates it as a possibility.
Like said, if you swap them and the issue happens in the same room, then it is not a receiver issue but if the problem moves rooms, then it is.
This will help a tech to diagnose the problem correctly the first time.
Superviser just treat us like dummy. i have C.P. and only reason we have D and a bill $200.00-$250.00 a month is because of me and we never try get anything for our problems and i know its not receiver issue we try to replace it last year
I am not trying to be funny in this question but your English is broken. Is this a second language for you?
Reason I ask is I wonder if they are having issues understanding your problems on the phone because you seem to really be getting the short end of the straw.
I am not saying D* is perfect or even good but it is really odd that you are not getting any help.
Reason I ask is I wonder if they are having issues understanding your problems on the phone because you seem to really be getting the short end of the straw.
I am not saying D* is perfect or even good but it is really odd that you are not getting any help.
i am not the one making the calls i know they cant understand me, my mom/brother call at least 30 times before when i knew i had abit of a of problem, but now i 1 giant problem
Ok
I hope you didn't take any offense to that, I was just trying to get down to the bottom of it.
I really hate for you to have to pay the cancellation fees over something that is most likely a really simple fix.
I mean it could be as easy as changing a 20 cent connector.
Of course, it could be much harder too.
At this point, I would just call them up and say you are getting nothing at all anymore.
I hope you didn't take any offense to that, I was just trying to get down to the bottom of it.
I really hate for you to have to pay the cancellation fees over something that is most likely a really simple fix.
I mean it could be as easy as changing a 20 cent connector.
Of course, it could be much harder too.
At this point, I would just call them up and say you are getting nothing at all anymore.
It does not sound like the location of the dish itself will fix anything at all.
It also does not seem like the receiver is the issue.
If tell them to do that, the tech will come out, do the upgrade and leave.
The only way the issue will be fixed then is if the tech happens to notice the real issue and fixes.
Basically, you could be wasting more money then just canceling would cost and still never fixing the issue.
I don't know the best way to get somebody out there.
I would probably try calling them up and telling them that both receivers have "searching for satellite signal 771" on the screen.
If they ask to have you check the signals or transponders, tell them they are all 0's.
If you tell them it is happening on both receivers they will probably send a tech out instead of just trying to ship you a receiver.
Good luck
It also does not seem like the receiver is the issue.
If tell them to do that, the tech will come out, do the upgrade and leave.
The only way the issue will be fixed then is if the tech happens to notice the real issue and fixes.
Basically, you could be wasting more money then just canceling would cost and still never fixing the issue.
I don't know the best way to get somebody out there.
I would probably try calling them up and telling them that both receivers have "searching for satellite signal 771" on the screen.
If they ask to have you check the signals or transponders, tell them they are all 0's.
If you tell them it is happening on both receivers they will probably send a tech out instead of just trying to ship you a receiver.
Good luck
Good, I hope it works out for you and I am sorry you had to go through so much to get somebody out there.
Believe me, it is usually no where near this bad.
Believe me, it is usually no where near this bad.
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