Best Number for Returning Customer

[pduncan]

Left 6 months ago (in good standing) and looking to come back to DirecTv. What is the best number to call or department to talk to to get the best deal as a returning customer?

 

[raoul5788]

I think you have to be gone 12 months to be considered a new customer. I'd wait since the deals are better.

 

[pduncan]

I think you have to be gone 12 months to be considered a new customer. I'd wait since the deals are better.

Not an option unfortunately.

 

[HoTat2]

Not an option unfortunately.

"Loyalty" (formally "Retention") Dept.

Best bet ....

But as Raoul points out, the return offers may not be that great after only a 6 mo. leave.

Sent from my LM-V405 using Tapatalk

 

[ScottChez]

Anyone got the phone number? Seems they changed the name of the department now with the ATT cut over to the new system.
Searching I see 3 possible numbers to call now, not sure which one really go to the Loaylty dept?

Lets us know what offer you get, others may want to return also.

 

[raoul5788]

Just call and say cancel, that should get you sent to the loyalty department.

 

[Claude Greiner]

I think it’s 90 days since AT&T took over

 

[pduncan]

Yea. No dice. Full price. Looks like Philo TV for $20 a month.

 

[TheRatPatrol]

Yea. No dice. Full price. Looks like Philo TV for $20 a month.

What did they tell you exactly?