Best Time to Call Customer Service

[charlesrshell]

What is the best time to call Customer Service to get someone in the US from the Central Time Zone?

 

[Skibum]

From my experience, you're better off guessing next week's winning lottery numbers. XD

 

[charlesrshell]

From my experience, you're better off guessing next week's winning lottery numbers. XD

LOL, Ok, got it. Thanks

 

[DISH_NC]

In the last 2 months, I've had to call Customer Service twice. I always called during the weekday AND always ask for Technical support and received a domestic CSR. In both cases, exceptional service and support.

I recently called about my Sprint Phone (I know, not Satellite related) on a weekend and ended up in India...

From what I have read, most companies are moving to 'Follow the Sun' customer support where daytime occurs in the US and overnight occurs off-shore.

If you can wait, always try for daytime calls and during the week I would think too.

 

[charlesrshell]

In the last 2 months, I've had to call Customer Service twice. I always called during the weekday AND always ask for Technical support and received a domestic CSR. In both cases, exceptional service and support.

I recently called about my Sprint Phone (I know, not Satellite related) on a weekend and ended up in India...

From what I have read, most companies are moving to 'Follow the Sun' customer support where daytime occurs in the US and overnight occurs off-shore.

If you can wait, always try for daytime calls and during the week I would think too.

Thanks for the info. I called at 08:30 CST this morning and I am not sure what country he is from. Not US of America. When I was done with his portion of what I needed, he then xfered me to the tech department and I got an American.

 

[Skibum]

Yeah, when I dial DASH (technician line), I've always stayed in the states. Can't give out that number, though.

 

[Jairu]

I think the person who answered you are those people leased by the company to answer calls from south east asia.







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Call it what you will, incentives are what get people to work harder.

 

[KAB]

Late afternoon Eastern time has always gotten me someone in the States.