What is the best time to call Customer Service to get someone in the US from the Central Time Zone?
Best Time to Call Customer Service
- Thread starter charlesrshell
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In the last 2 months, I've had to call Customer Service twice. I always called during the weekday AND always ask for Technical support and received a domestic CSR. In both cases, exceptional service and support.
I recently called about my Sprint Phone (I know, not Satellite related) on a weekend and ended up in India...
From what I have read, most companies are moving to 'Follow the Sun' customer support where daytime occurs in the US and overnight occurs off-shore.
If you can wait, always try for daytime calls and during the week I would think too.
I recently called about my Sprint Phone (I know, not Satellite related) on a weekend and ended up in India...
From what I have read, most companies are moving to 'Follow the Sun' customer support where daytime occurs in the US and overnight occurs off-shore.
If you can wait, always try for daytime calls and during the week I would think too.
Thanks for the info. I called at 08:30 CST this morning and I am not sure what country he is from. Not US of America. When I was done with his portion of what I needed, he then xfered me to the tech department and I got an American.
Yeah, when I dial DASH (technician line), I've always stayed in the states. Can't give out that number, though. 
I think the person who answered you are those people leased by the company to answer calls from south east asia.
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