Bizarre Bug: iPhone/Droid/Android Tablet Connects to a Receiver I Don't Own

[j.vo]

I have a 922 on my LAN. I tried to connect to it a few weeks back on my android tablet and it connected to a receiver that I do not own and had DVR programs that were not mine. When I tried to watch live TV, it when to a satellite transponder check screen and was looking for 72. I am on western arc. I did not have time to look at it and figured it would work itself out.

I tried to connect tonight using a computer on my LAN and dishonline.com. Said it could connect but had issues and recommended a reboot. Error code was 36. Rebooted and no change. Called tech support twice, disconnected once, second time we ran connectivity.sling.com and speedtest.net. Both passed and I am on a 35Mb/6Mb connection. They implied that perhaps it was my network, so I bypassed a switch it was running through and went straight to the router. No changes. My network is solid, so I don't think it is my network. Because.......

I went to my iphone tonight and again, I am connecting to someone else's receiver that apparently is not connected to a dish, as it just sits on a screen trying to test transponders on 72. It does this both when I am on wifi and when I go to verizon 3G. This makes me think it is some thing related to dish network's routing of the packets.

This is very bizarre. I thought the folks here may be able to help.

Thanks,

Jerold

 

[MattG@DISH]

Try clearing the cache, and cookies on your phone and browser. If the other receiver is still showing, send me a PM with your phone number or account number, along with the infiltrating receiver number and I'll get it fixed for you.

*edit* Also try logging out and back in after you clear the cache/cookies

 

[Pepper]

If you can grab the R00 number off the sysinfo screen that might be useful in figuring out who it belongs to.

 

[Lord_Vader]

It would be awesome to listen to the other person calling tech support.

"I don't know. Its changing channels by itself and running check switch tests." LOL

 

[j.vo]

After deleting the cache on my computers, I can access the 922 using dish online.com. I can also access it using the app. What is strange is the sling player app that I was comped by dish a few years back, continues to connect to the east cost receiver. I am in Colorado. This looks like a sling player app problem and not necessarily a dish problem. Isn't sling owned by dish now?

 

[garygaryj]

Sling Media Inc., is a wholly owned subsidiary of EchoStar Corp. (NASDAQ: SATS)

 

[j.vo]

I get the impression that the once supported sling player app on android and iPhone are no longer supported when using sling loaded receivers from dish. Is this correct?

 

[ZachS@DISH]

I get the impression that the once supported sling player app on android and iPhone are no longer supported when using sling loaded receivers from dish. Is this correct?

Correct, the Sling Player app does not support the 922 or Sling Adapter. Only Dish Remote Access will support these devices.