I really can't put all the blame on Dish for this fiasco but here's the scoop. I was scheduled for a 811 install (upgrade some switches) on 5/1/04. Installer was to be here between 12:00-5:00 PM. 5:00 comes around and still no installer. I got on the phone and called Dish C.S. I give the rep my info and she tells me that there is a note in my file saying "Address does not exist" and "phone lines disconnected" (I had them install the dish 500 system at my new house last June and had 2 new receiver delivered here since then) and I told her that someone had called the day before to make sure we were all set for the next day install. She then verifiys my address and phone#.She does not understand what happened and puts me on hold as she tries to find out. After about 10min, we get disconnected. I call back and explained my situation all over again to a different CS rep. He put's me on hold for about 30 min while he tries to contact the installer. I then get a senior CS rep and had to explain again. Anyway, I get no answers and I had to reschedule my install for 5/7/04. (I wanted 5/4) The rep said he will try to get it done sooner and would call me back once he had an answer. Well it's 5/03 and nothing. Hoping to here something today. I think I let them off the hook by setting up the new install date? This is not Dish's fault and they were very good trying to get me some answers. I really think that it was a beautiful day Saturday, I was the last install of the day, and the installer blew me off to go home early!! Bad Business!! I'll post the results of this when I get some kind of reason this happened.