C41 not finding Server

[Danny001]

I came home yesterday to find both my c41 not connecting to the hr44. I rebooted, unplugged, red button both units multiple times to no avail. When i first went into the network settings I saw the two c41 locations networked plus my other hr24. So I rebooted the hr44 and when I went back into the network settings everything is gone. When I try to readd the clients they are saying again that they can't find the server. Any ideas ?

 

[Danny001]

Noone ?

 

[raoul5788]

Sorry, just saw your post. Did you try another reboot? A call to CS might be in order.

 

[Danny001]

Yup tried several reboots.

 

[raoul5788]

I'd call customer service.

 

[Danny001]

Update: I did some searching through the forum and the other forum. Alot of talk about disconnected deca and ethernet. I disconnected ethernet from the genie which was the only connection and all of a sudden the 2 c41 are working. Why would that cause an issue ?

 

[raoul5788]

Any installers have an answer for Danny001?