Calling Out

[Inside]

Normally my receivers have called home once a month always on the same day. I have noticed several more calls being made this month to a different toll free number in addition to the normall calls to the normal number. Has anyone else noticed increased calling from their receivers?

 

[Inside]

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[lakebum431]

Was that an attempt at a bump? I don't monitor my outgoing calls, so I have no idea, sorry.

 

[PeggyD]

Here are the calls my receivers have made since January. I have both the 622 & 721 connected to the phone line, so I don't know which called. I have seen more frequent calls at times, the last time was shortly after I deactivated a 510.

Dish Network audit (800) 267-9084 1:46 PM 22-Jan-07
Dish Network audit (800) 267-9084 4:43 PM 03-Feb-07
Dish Network audit (800) 267-9084 7:39 AM 21-Feb-07
Dish Network audit (800) 267-9084 6:36 PM 05-Mar-07
Dish Network audit (800) 267-9084 8:26 PM 22-Mar-07
Dish Network audit (800) 267-9084 4:53 AM 05-Apr-07

 

[SmityWhity]

With the ViP622, I'm thinking it was since the L4.01 release....

Look at the Diagnostics screen:
- Menu, 6, 3
- Up twice to Counters
- Select
- Page Down once for Item 13), or twice for Item 21) below.

Although "13) Last Connect" has the normal monthly call-in, there is now a new item, "21) Status scheduled: mm/dd/07 hh:mm am", which changes about every 9 days (?). On 21), the time seems to stay the same, but the date will update.

And if you page down to the 4th screen, you'll see "07) Fsck: 1: mm-dd-07 h:mm am" which is the time it downloads each day to update the EPG (but doesn't call in).

Sorry, I don't know why the new call in time, but maybe:
- Performance reporting of your system, so that they can revise software.
- Survey, i.e., what have you been watching.
- Checking to see who is not keeping the receivers connected to a phone line.

EDIT:
Actually, the more I think about it, it may have been just before the L4.01 release.

 

[Inside]

I have a 501 and two 311's, as all are on the same line I have no idea if it is one of them or all of them making the calls. I have seen a couple more calls over the last two or three days. I am wondering if it might be sending viewing habit information or something like that.