Canceled service..... they won't stop calling

[skottey]

I canceled my Dish service a couple months ago. Now the toll free number to Dish KEEPS showing up on my caller ID. Whenever I answer, I ask them to stop calling. But they keep calling. Today they asked me if I was in another contract.

I explained to them again, I left Dish due to lack of new HD. I told them they are no longer the HD leader, and that my cable company has all but matched them. I told them I was tired of paying two providers and again, STOP CALLING!

They asked me to keep them in mind in the future when they have more HD. Stop talking and do something about my complaint!

By the way... the call where I actually had a conversation with the guy and didn't just say stop calling, as discussed above, and where I didn't hang up right away, the guy had some mexican hip hop pretty loud in the background. I assume he must have been making outbound calls from home because no office would allow such obnoxious music at somebody's desk where the person on the other end of the phone could hear it.

Dish is tainting what they think is a good name by allowing such people to work for them from home. I have a brother and sister in-law that work for Toys R Us fielding customer service calls from home. They don't take their job serious either and have a horrible work ethic.

Other calls I have received have been from Indians or dead air. Whenever I actually talk to somebody, I tell them to take me off their list and stop calling!

They haven't stopped calling. They are not going to gain me back as a customer ever with these tactics!

 

[jokeworm]

National Do-Not-Call Registry
see "how to complain"

If you have requested that they take you off their call list and then they call again - you can file a complaint ..

 

[Scroll]

National Do-Not-Call Registry
see "how to complain"

If you have requested that they take you off their call list and then they call again - you can file a complaint ..

I don't think they are bound to that because you have had a trade relationship with the vender within 12 months. But this sounds more like a 3rd party marketer with a direct relationship to Dish. I doubt there's loud Spanish music on the floor at Dish proper.

Maybe try this. Go into your customer information for your former account and change the phone number to either a bogus number or to a free voicemail number like Netzero used to offer. I'm sure there still are some around.

I am glad I have Vonage that has a do not disturb feature. Too bad it doesn't have a way to allow certain numbers though.

I can't tell you how disgusted I get to see RES-TRI-CTED & such come up on caller id to get around anonymous call block!

 

[skottey]

National Do-Not-Call Registry
see "how to complain"

If you have requested that they take you off their call list and then they call again - you can file a complaint ..

All my phone numbers (biz and personal, including faxes, virtual numbers, EVERYTHING!) have been in the registry for years, and renewed when they come due.

They (Dish) are not bound by that, like the other guy mentioned, because I did business with them.

But I no longer do business with them so I want them to forget my number and STOP CALLING!

What do I have to say to them to get me off their customer recovery call list?

 

[skottey]

I
Maybe try this. Go into your customer information for your former account and change the phone number to either a bogus number or to a free voicemail number like Netzero used to offer. I'm sure there still are some around.

No sooner did I quit Dish and send my boxes back than did their website stop allowing me to log onto my account almost immediately. I found this odd that they blocked me because I have other accounts, like credit cards, that allow me to log on 3-4 years after closing the account. It would have been nice to go see any outstanding balance or credit back, but nope, they shut me out very quickly.

 

[jokeworm]

I don't think they are bound to that because you have had a trade relationship with the vender within 12 months. But this sounds more like a 3rd party marketer with a direct relationship to Dish. I doubt there's loud Spanish music on the floor at Dish proper.

does not matter if you have a relationship or not - if you request to be removed from a call-list - they have to honor that request .. any further contact from the same company can result in a fine from the fcc (i want to say its around $10K but don't hold me to that.


any telemarketing calls i get now .. the first things i ask are

"-Your name/id number
-The name of the company you are calling on behalf of
-A contact telephone number there
-contact address "

I then tell them that i have made a note of this call/information and explain that i would like t be removed from their call-list - and that any further calls from them will result in an FCC complaint.

I then ask them to confirm that they understand and that they have flagged my name to be removed.

a second call from the same company always results in an fcc complaint ... from me ... have to say though - the only company so far to not honor the "removal" was Sirius ... the supervisor confirmed that my name had a "do not call" flag and could not explain why anyone had called me. She agreed that i was well within my rights to make a report to the FCC and that's exactly what I did.

 

[tsduke]

No sooner did I quit Dish and send my boxes back than did their website stop allowing me to log onto my account almost immediately. I found this odd that they blocked me because I have other accounts, like credit cards, that allow me to log on 3-4 years after closing the account. It would have been nice to go see any outstanding balance or credit back, but nope, they shut me out very quickly.

That's odd. I can still get into the first account I had with E*. In fact I accidentally log into it from occasionaly because it has the username I normally use for account logins.

 

[leejp]

If they call again... Do me a favor and tell them you left Dish because you want to see Yankee games and there's no YES on Dish.

Who knows since it's not likely they'll ever have YES they'll leave you alone.

I recently got a marketing call from Dish (trying to sell me additional channels). As soon as I mentioned the Yankees they shut up.

 

[skottey]

That's odd. I can still get into the first account I had with E*. In fact I accidentally log into it from occasionaly because it has the username I normally use for account logins.

This is off the subject here but what you are doing is risky. I wouldn't go around using the same password for Dish, Bank of America, Pay Pal, XM, etc.... all it takes is one douchebag at one of the sites to log you onto another site and mess you up. Using the same password makes it very hard to pinpoint such an identity theft problem should it come up. It is a pain in the ass, but I use different variations of my passwords on most sites with the same or similar username.

 

[skottey]

If they call again... Do me a favor and tell them you left Dish because you want to see Yankee games and there's no YES on Dish.

Who knows since it's not likely they'll ever have YES they'll leave you alone.

I recently got a marketing call from Dish (trying to sell me additional channels). As soon as I mentioned the Yankees they shut up.

I see the Yankees had a spring training game at their spring training home in Tampa the other day. They were squashed by the hometown crapteam Tampa Bay Devil Rays. Dish could argue they'll add YES when them Yank's get back on top of things. They have set their own bar high enough that if they don't win the World Series year after year they haven't done enough, they have somehow failed. So this high paid baseball team is somewhat of a failure. When they get back in the game maybe Dish will add that station.

But I don't know what the hell I am talking about... I am not a baseball fan. Honestly, I agree with you though that it is BS that they haven't added that YES channel. It is kind of like Tampa being like the number 13 TV market and them adding markets 40-60 in size as far as HD locals but not Tampa's channels. I don't give a crap about locals as when I had Dish I had an HD antenna and cable with HD... but I would never fly solo with Dish if they didn't carry the HD locals and my regional sports networks. At least they carried SUN and the alternative when games overlap.

 

[mdonnelly]

All my phone numbers (biz and personal, including faxes, virtual numbers, EVERYTHING!) have been in the registry for years, and renewed when they come due.

They (Dish) are not bound by that, like the other guy mentioned, because I did business with them.

But I no longer do business with them so I want them to forget my number and STOP CALLING!

What do I have to say to them to get me off their customer recovery call list?

Do you have "Call Blocking"?

 

[RandallA]

That's odd. I can still get into the first account I had with E*. In fact I accidentally log into it from occasionaly because it has the username I normally use for account logins.

Same here, I can still login to my old account and it says that I'm past due $0.00.

 

[Van]

Next time they call you do the following.

Get the CSR's operator ID first and it helps if you actually record this on a recorder.

" I am recording this conversation so that you are aware, now I am asking you as an official representative of Dish network to remove all of my phone numbers associated with my old account from your call list, this means I do not want any more phone calls from your company and should I get one more call I will be filing complaints with the FCC as well as my states attorney general and the BBB."

You can also tell them that they are calling a cell phone and they will take your number off the call list, this has worked countless times for me when my old cell number ended up on a bunch of call lists some how.

 

[sbsi]

When I cancel my cable, those bXstards I really hate for many years called me to offer me 6 months free if I don't cancel yet. I said no and blame those poor customer high school drop-outs working at the cable company and customer service for losing more and more customers.

 

[mattopia]

I'm glad I'm a "cell-only" individual now. I never get telemarketing calls on my cell phone.

 

[Scroll]

I'm glad I'm a "cell-only" individual now. I never get telemarketing calls on my cell phone.

I did on mine just the other day and I never give my number out to anyone outside of family. So I suspect no one is safe from random dialing machines.

Now if a telemarketer keeps & sells lists of known good numbers you're almost back in the same boat.

 

[skottey]

I'm glad I'm a "cell-only" individual now. I never get telemarketing calls on my cell phone.

It is a cell phone they are calling me on... I did business with Dish with this number and now they think they can gain me back as a customer by calling and annoying me even though I tell them no.

I don't care what anybody says on satelliteguys.us, Dish is bleeding customers due to their lack of HD adds. The fanboys can say they aren't losing that many customers but when you have a company that is backordered on return boxes as bad as they are, there has got to be trouble.

As a business owner myself, the only time I bend over and take i up the a** for old customers is when things have really slowed down and I am needing the business. I'll sit down and mail incentives to people that haven't used me in two or three years. When business is rockin' and rollin', which is 80+% of the time, I have no time to dig into my past and try to regain the has beens. If Dish is so hot they should be acquiring new subscribers left and right and not be digging into their past and chasing those who got away.

Shows a sign of desperation for them. Just my opinion.

They need to get their new sats up and get HD NATIONALS on the air. A lot of HD NATIONALS. They need to at least match DirecTV at this point with the number of channels. And don't include Center ICE as 10 HD nationals... give a fair count and offer a fair price. Then you need a HUGE marketing campaign to regain the confidence of the American television loving people. Dish is not dead... they hold the key to saving themselves.

 

[MikeD-C05]

They could also reduce all of their extra "because we can " fees like the dvr fee per receiver, the no phone line connection fee , the hd enableing fee from 6.00 - 7.00 , the extra receiver fees going up from 5.00 - 7.00 for an hd receiver and on and on . When you are at a competitive disadvantage like DISH is right now in comparison to DIRECTV who has more hd programming that people actually would watch, you really need to cut back on extra fees in order to keep existing customers and attract more. They could start with the dvr fee being per account like Directv does. The lease /additional receiver fees should be the same no matter what you have. It doesn't make sense to penalize someone for taking an extra mpeg 4 hd receiver or dvr by charging them 2.00 more than the mpeg 2 sd receiver. IF you really want people to move to mpeg 4 doesn't that seem to be at odds with your strategy?

 

[dishcomm]

All my phone numbers (biz and personal, including faxes, virtual numbers, EVERYTHING!) have been in the registry for years, and renewed when they come due.

They (Dish) are not bound by that, like the other guy mentioned, because I did business with them.

But I no longer do business with them so I want them to forget my number and STOP CALLING!

What do I have to say to them to get me off their customer recovery call list?

tell them if they call your number again, you'll come over there and blow up their office...Or tell them you're not the person they are looking for, he's deceased. Get radical...Tell them to F*CK OFF!!!! Blow a whistle into the phone...use the most disgusting profane insulting terms you could imagine..Rent a porno video and when they call, play a screw scene really loud...

 

[skottey]

tell them if they call your number again, you'll come over there and blow up their office...Or tell them you're not the person they are looking for, he's deceased. Get radical...Tell them to F*CK OFF!!!! Blow a whistle into the phone...use the most disgusting profane insulting terms you could imagine..Rent a porno video and when they call, play a screw scene really loud...

I have an Olympus Digital Voice Recorder recording of my now seven week old son screaming and crying during his first bath when we brought him home from the hospital. Maybe I should crank that into the phone when they call again.

Thanks for the thought process that lead me to deciding to play the screaming baby audio at them.