Cancelling DirecTV, some help, or tips

[bobvick]

Hello,

I called DirecTV on Sunday 5/31 and cancelled my service because I changed to Dish Network on that day. They charged me $116 on that date for my monthly programming charge. I assume that this charge is for 5/31-6/30 which is the June billing? Therefore, they owe be back for 29 days of that period.

I have called 3 or 4 times and was told that my problem had been "escalated" to a higher level, but no one can tell me when or if the charges will be lifted.
Additionally, I get varying reports on how long my commitment to them lasts. I originally signed up for service on 1/30/08 with 24 month commitment.

I activated a HR21-PRO which is owned on 3/19/09, some tell me that my commitment ends 1/30/10 and then some try to tell me that the owned HR21-PRO extended the contract to 3/19/11. I know that the owned receiver does not extended the commitment, and they agree with me and are supposed to notate the account, but when I call back to check, the CSR never seems to find the previous notation.

I have gotten the name and employee number of 3 or 4 different reps who have told me that the commitment ends 1/30/10 but the CSR that I speak with do not seem to care.

What I am doing wrong? Is there a higher level number to call?

Your help will be appreciated.

Thanks

 

[bgothard72]

I would like to know how to cancel DTV. I'm still under contract til September. I want to switch to Dish. Any suggestions on how to get out of contract?

 

[ChrisK114]

I would like to know how to cancel DTV. I'm still under contract til September. I want to switch to Dish. Any suggestions on how to get out of contract?

The ETF fee would only be $60 bucks which is probably cheaper than a month's service. Just pay it and be done with it.

 

[sonydude1966]

I would like to know how to cancel DTV. I'm still under contract til September. I want to switch to Dish. Any suggestions on how to get out of contract?

Unfortunately, the only way out is to pay your commitment. Whatever you have on file will be billed according to the contract shortly after you close your account. If it's a credit card, you can always report it lost and get a new numbered card issued, but that may effect your credit score, your ability to get other service, and would probably get you sent to a collection agency of slime bags.

IMHO, if you HAVE TO cancel, just pay your commitment penalty and be done with it. Otherwise, hang tight, don't order any additional equipment, and wait it out.