Cancelling Dish/DHP

CygnusTM

CygnusTM

Thread Starter
SatelliteGuys Family
Nov 13, 2003
73
0
My DHP contract is now up, and I have no confidence that E* will deliver a two-tuner PVR as good as a Tivo anytime soon. So I've decided to switch to DirecTV. How will cancellation work? Will Dish come get the equipment, or will they send RMA labels for me to send it back? I've got boxes for the receivers, but the installer didn't leave a box for the dish and LNB so I don't know how I could ship that. The dish is currently attached to my roof with lag screws and caulk. I'm not fond of the idea of removing it. Is there a chance they will only want the dish and LNB and not the mount? I'd appreciate any other tips for cancelling also.
 
BFG

BFG

SatelliteGuys Master
Supporting Founder
Mar 2, 2004
8,207
0
Orlando
They will ship you empty boxes, which you will place the receivers, remotes. and just the lnb off the dish, and then ship that stuff back.
 
boba

boba

SatelliteGuys Master
Dec 12, 2003
11,350
1,033
Dorchester, TX.
I prefer Directv to DISH but you have benefits with the DHP you might want to consider before jumping ship. The SERVICE contract on DHP gets you FREE service replacement of remotes,realignment of dish, free shipping to replace damaged receivers, this costs $7.99/Mo. on Directv. before you jump call DISH Networks retention dept and see how much they want you as a customer?
 
Poke

Poke

Pub Member / Supporter
Dec 3, 2003
13,886
237
OK
Yeah and in the future Dish will be far ahead of Direct in the HD market and in MPEG!
 
CygnusTM

CygnusTM

Thread Starter
SatelliteGuys Family
Nov 13, 2003
73
0
boba said:
before you jump call DISH Networks retention dept and see how much they want you as a customer?
The only way they would have a chance to keep me is if they'd upgrade me to a 522. Is there any chance of that?
 
TuxCoder

TuxCoder

Collector of Space Beams
Supporting Founder
Jul 8, 2004
2,052
3
Dayton, OH
Remember kids, anything is removable. Sometimes you've just gotta really want it.
 
Pepper

Pepper

DVR Addict~Mad Scientist
Supporting Founder
Mar 16, 2004
8,191
1,058
Satsuma, AL
CygnusTM said:
The only way they would have a chance to keep me is if they'd upgrade me to a 522. Is there any chance of that?
There is a chance, yes. As far as when that option will be available, I don't know but I have been told it is coming.
 
J

jgarrison

Supporting Founder
Supporting Founder
Mar 19, 2004
64
0
I just traded them my old 322 on DHA for a 522. Took a total of 48 hours from the time i sent my first email to ceo@dishnetwork.com.
 
CygnusTM

CygnusTM

Thread Starter
SatelliteGuys Family
Nov 13, 2003
73
0
Just tried calling for an upgrade. I was told flat-out "no" even after I threatened to switch to DirecTV. Trying the ceo@dishnetwork.com route now.
 
BFG

BFG

SatelliteGuys Master
Supporting Founder
Mar 2, 2004
8,207
0
Orlando
Yeah, they whole inability to switch or drop leased receivers is crazy. Usually, as is with cable, when you lease something you have the ability to upgrade or downgrade receivers at anytime.
 
Poke

Poke

Pub Member / Supporter
Dec 3, 2003
13,886
237
OK
Well I dont know about years! Im just going by whats going on now and allot of the wireless industry is moveing this way. So its you keep up or get left behind.
 
BFG

BFG

SatelliteGuys Master
Supporting Founder
Mar 2, 2004
8,207
0
Orlando
I think you replied to the wrong thread, because I'm confused ;)
 
S

ShadowEKU

Expert in the Making
Supporting Founder
Jul 13, 2004
1,829
0
Frankfort, KY
Poke said:
Well I dont know about years! Im just going by whats going on now and allot of the wireless industry is moveing this way. So its you keep up or get left behind.

Wait.. i missed something... what?
 
CygnusTM

CygnusTM

Thread Starter
SatelliteGuys Family
Nov 13, 2003
73
0
The email to ceo@dishnetwork.com worked. I got a call from "the chairman's office" and, after some pleading, they're getting me a 522. I'll be set up like a new DHA customer.
 

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