I would appreciate any suggestions regarding my system.
About 2 months ago I purchased an HD televison. At that time, I chose to upgrade to the HR10-250 (not having the patience to wait for the new DVR). I am experiencing a weird situation where some HD channels do not come in while others work fine. (i.e. NBC and CBS HD are functioning while ESPN, FOX and ABC HD have a completely blank screen). This does not occur all the time and is often a problem at night while all channels come in fine during the day.
I have spent several hours on the phone with Direct TV's technical support and run all the usual tests. The transponders are all coming in at or around 100% for all three satellites. Also, on at least three different occasions, I have had service calls where they have replaced the multi-switch and the other connectors.
Unfortunately, since the problem comes and goes, it has been working fine on some of the service calls and the other times it starts to work fine after their adjustments. However, 3 days later it is on the fritz again.
I have another (4th or 5th?) service call set up for Saturday morning. Does anyone have any recommendations on things to look for or what may be causing this problem. I think I saw somewhere on this site that someone mentioned that the temperature could be the cause (for when the temp drops below freezing at night something happens with the transponders).
I feel like it would be best for them to start over with a new dish, new wiring and new receiver box as this has been a very painful process. As you know, each time they set up a visit, you need to give them a 4 hour window. Each time they have shown up towards the end of the 4-hour window or even after the window. One time, they did not show up at all and the guy called to tell me to talk to Direct TV and ask them for a "move" reinstallation.
Any suggestions or comments are welcome.
Thanks!
About 2 months ago I purchased an HD televison. At that time, I chose to upgrade to the HR10-250 (not having the patience to wait for the new DVR). I am experiencing a weird situation where some HD channels do not come in while others work fine. (i.e. NBC and CBS HD are functioning while ESPN, FOX and ABC HD have a completely blank screen). This does not occur all the time and is often a problem at night while all channels come in fine during the day.
I have spent several hours on the phone with Direct TV's technical support and run all the usual tests. The transponders are all coming in at or around 100% for all three satellites. Also, on at least three different occasions, I have had service calls where they have replaced the multi-switch and the other connectors.
Unfortunately, since the problem comes and goes, it has been working fine on some of the service calls and the other times it starts to work fine after their adjustments. However, 3 days later it is on the fritz again.
I have another (4th or 5th?) service call set up for Saturday morning. Does anyone have any recommendations on things to look for or what may be causing this problem. I think I saw somewhere on this site that someone mentioned that the temperature could be the cause (for when the temp drops below freezing at night something happens with the transponders).
I feel like it would be best for them to start over with a new dish, new wiring and new receiver box as this has been a very painful process. As you know, each time they set up a visit, you need to give them a 4 hour window. Each time they have shown up towards the end of the 4-hour window or even after the window. One time, they did not show up at all and the guy called to tell me to talk to Direct TV and ask them for a "move" reinstallation.
Any suggestions or comments are welcome.
Thanks!