Changing Receivers

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Jasper Iverson

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Sep 15, 2004
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When trying to replace a storm damaged DirevTv receiver (smelled like plastic burning) but still working, I picked up a used receiver (same make newer model) it powers up fine but says insert new card, I called DirecTv's support line and was told that I would have to buy a new card for $20.00... I'm going to be charged because my box smoked, there has to be a non hacking legitimate way to do this without spending $20.00
Thanks
JJ
 
glen4cindy

glen4cindy

SatelliteGuys Pro
Sep 14, 2004
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St. Louis MO, area
No dice.

DirecTV has a equipment replacement program that covers your box during the original warranty peroid. Otherwise, you must have the equipment replacement option on your monthly bill, which I think, is $6 month.

Your only recourse may be exchanging the card, IF the receiver you purchased came with a card. Since it says "Insert Card" I would suspect that you don't have a card with it. Your old card will not work because it is "married" to your non working box.

$20 is DTV's policy. No way around it, unless, you can get a nice CSR and offer to exchange your current card for the new card.
 
boba

boba

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Dec 12, 2003
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Jasper Iverson said:
When trying to replace a storm damaged DirevTv receiver (smelled like plastic burning) but still working, I picked up a used receiver (same make newer model) it powers up fine but says insert new card, I called DirecTv's support line and was told that I would have to buy a new card for $20.00... I'm going to be charged because my box smoked, there has to be a non hacking legitimate way to do this without spending $20.00
Thanks
JJ
If you bought a new receiver it would have come with a new card. New replacement receivers can usually be found starting at $50. :) :) :) Thanks to CC & BB TiVos can be had for $50-100 pretty much anywhere.
 
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Poonzilla

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Aug 14, 2004
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I recently bought a new receiver, and called it in and the tech support guy just switched my existing card over for free. I told him I had a new card, but he just said it was easier this way....
 
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averagejoe78

SatelliteGuys Family
Jul 27, 2010
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I have a Genie and 4 wired minis in my house. The Genie is connected via my wi-fi and too often, when I get home from work, it says it's been disconnected. This often times causes me to have to reboot it and all the minis since they can't find the signal. I thought maybe the solution is to have the minis replaced with just the standard HD box. Due to streaming, I'm rarely recording shows/movies these days so having the whole home service isn't appealing as it once was. Should I be able to do these exchanges? Would this extend my agreement? Basically, I'd prefer to have all my systems hard wired via coaxial and without relying on a wi-fi connection.
 
JohnL

JohnL

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Sep 23, 2003
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I have a Genie and 4 wired minis in my house. The Genie is connected via my wi-fi and too often, when I get home from work, it says it's been disconnected. This often times causes me to have to reboot it and all the minis since they can't find the signal. I thought maybe the solution is to have the minis replaced with just the standard HD box. Due to streaming, I'm rarely recording shows/movies these days so having the whole home service isn't appealing as it once was. Should I be able to do these exchanges? Would this extend my agreement? Basically, I'd prefer to have all my systems hard wired via coaxial and without relying on a wi-fi connection.

Nope, once installed that is your system unless you are willing to spend money to upgrade. Personally I have NO interest in the Genie Clients for several reasons, you still pay the same lease fee per month, and if your Genie box goes down you have NO service. I have more reasons, but suffice it to say I prefer having standalone boxes at each TV.

John
 
Jimbo

Jimbo

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I have a Genie and 4 wired minis in my house. The Genie is connected via my wi-fi and too often, when I get home from work, it says it's been disconnected. This often times causes me to have to reboot it and all the minis since they can't find the signal. I thought maybe the solution is to have the minis replaced with just the standard HD box. Due to streaming, I'm rarely recording shows/movies these days so having the whole home service isn't appealing as it once was. Should I be able to do these exchanges? Would this extend my agreement? Basically, I'd prefer to have all my systems hard wired via coaxial and without relying on a wi-fi connection.
You can always get your new recvrs, call to activate them and turn off the minis and return them.
 
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averagejoe78

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Jul 27, 2010
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I called last night got a very helpful rep who has scheduled a tech to come out next week to bring me 2 HD boxes (first one was free) and to pick up my minis. I won't miss those at all. They could have shipped the HD boxes, but my local DTV service area usually always brings new equipment so I went that route. Is the H-25 the newest HD box?
 
twizt3dkitty

twizt3dkitty

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Feb 15, 2009
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I called last night got a very helpful rep who has scheduled a tech to come out next week to bring me 2 HD boxes (first one was free) and to pick up my minis. I won't miss those at all. They could have shipped the HD boxes, but my local DTV service area usually always brings new equipment so I went that route. Is the H-25 the newest HD box?
Yes but that doesn't mean that is what the tech has on his van. It probably is. But there are no guarantees.
 
raoul5788

raoul5788

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averagejoe78, just so you know, this will extend your commitment, but you can't remove the whole home fee as long as you have a Genie.
 
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averagejoe78

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Jul 27, 2010
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Yeah, I know. I've been with DTV for 8 years now. Aside from Dish, the only other option here is Time Warner Cable's pathetic tv service. So I have no intention of leaving. :) I noticed the rep also had waived the 2nd $99 charge on my HD box. Gotta love that. DTV has treated me very well over the years with various discounts and I've always had terrific customer service.

I like the Genie, I just hate the mini clients. So once the tech arrives, I'll have the Genie, HR-24 DVR, and 2 HD boxes. That's the setup I prefer.
 
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raoul5788

raoul5788

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The 25 has an external power supply, and you need a dongle for component output, IIRC. It's smaller, too, so it can often be placed behind a wall mounted tv.
 
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averagejoe78

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Jul 27, 2010
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My tech arrived last Saturday with 2 brand new H-25 boxes. Very happy that I'm genie mini free. Love the smaller size of the H-25 as well. My local DTV installers are very solid and always bring me new equipment. Best of all, I got both for free.
 
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