Channel Problems - HR20

[jwt0001]

This morning I had problems with some channels on my newly installed HR20. When I tried to go to CNN, I received the 721 error and the channel came in and out, but never locked. I ran into the same problems with other channels (don't have specifics at this point).

I was able to get CNN with no problem on my non-HD receivers.

Any thoughts?

 

[raoul5788]

This morning I had problems with some channels on my newly installed HR20. When I tried to go to CNN, I received the 721 error and the channel came in and out, but never locked. I ran into the same problems with other channels (don't have specifics at this point).

I was able to get CNN with no problem on my non-HD receivers.

Any thoughts?

Have you tried a red button reset?

 

[jwt0001]

I did that and now the channel is back, although it's not coming in very well, along with a number of other channels. It only seems to be the HD-DVR. My other receivers are working fine.

 

[damaged]

You say the unit is newly installed, it might be that you do not have the latest firmware, post what version you have here, I don't have a HR20, I have a D10, but the menu should be the similar (if not, someone please correct me).

On remote: Menu->Select 'Settings'->Select 'Setup'->Select 'Info & Test', it will say on the center (left) pane.

It will read (for example, remember this is for my D10, yours will differ):

Original Ver: 0x1027
Past Upgrade: 0x1040, some date, some time

You can then go here: http://www.dbstalk.com/forumdisplay.php?s=&daysprune=&f=110

And see what you should be at, if you do not have the latest, let us know, in fact let us know either way.

 

[jwt0001]

Unfortunately, I'm at the latest version (0x11b). CNN is definitely still unwatchable tonight as are some other stations (TBS on Channel 247, for example).